Noah, Zach, Monica, the whole team were all incredible in helping me understand what I needed to do and answered any questions I had and always had a positive attitude.
The process of getting ready for the house was so easy. I wasn’t expecting be approved for the loan much less to have a house in less than 2 months.
Jamie was very helpful with every detail. The only problems I had was when the appraisal was due, I thought that was to be paid for as part of the cash at closing funds, because in the loan estimate that is where it showed up. I was not informed that I had to pay for the appraisal before it would be done. Once that was made clear, I paid it immediately. The other issue, not a big one, but still not as it should have been, is that they use a property tax estimation system instead of getting the actual extant property taxes which I gave them, so their calculated monthly payment was off by the error in their property tax estimation system. Why use an estimation system when the actual data is known and well documented?
I felt like Veterans United genuinely cared about getting me and my family into a home. No question was too small and there was always time to help us. 100% Absolutely an amazing experience!!
I mean for me they made it pretty easy and straightforward, but my situation was strictly VA income and it took me probably less than 30 days close on the house a new construction out at that.
From the time I first reached out to VU to the funds being available on time for closing (not all that common with other lenders) everything went just as the team explained it would.I could not be happier with the service that I got from Veterans United.
Aimee, Liam, AshleyAwesome!!!!
Very informative
And answered all my questions, no matter how small they seemed
Working with Craig and his team was so easy and they were informative during every step of the process. This was an EXCEPTIONAL experience. Thank you for helping my wife and I purchase our DREAM home.
Chris you and Elli was so amazing and helps so much thank you both it was great to work with you
Veterans united was recommended to me from a friend. We were sitting next to each other at work and I mentioned that I was looking to buy a house soon and wasn’t sure where to start. My coworker said he was currently in the process, and said it was all smooth and super easy going through VU.So I figured I’ll give it a shot. I filled out the application online. Got a phone call 10 minutes later. After that, the entire process was super smooth from start to finish lots of phone calls to answer any questions I had text emails, etc..Now that we have closed on our house, we can look back and say wow I’m glad I went through VU. The entire process was amazing and we were very appreciative of Kenzie and the other team members!
As I began my own buying journey and shopped around for rates, I quickly discovered that dealing with Veterans United was so much simpler and convenient than other potential veterans home loan lenders. I tried Navy Federal credit union and a couple others and quickly became very frustrated with them. However, with Veterans United, they made it very easy for me. It made it very easy to make a decision about which lender to use. The whole team was outstanding.Shane Ward constantly kept me informed about what was happening. Andrew Carter took me through the underwriting process and made it seamless. They both deserve special mention.The concierge, Nicki Blevins, was always available. The whole process was smooth and painless. Kudos to the whole team.
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Crystaline was absolutely amazing . The process was flawless . The only thing was with Catrina Heath. In short … she pulled a fire alarm for a fire that didn’t exist . Catrina , words carry a lot of weight during this time and my only advice to you is to check how you are communicating with your customers, and check in with your partners before sending out something that gravely impacts months of planning and hard deadlines . Lastly , an answer back is better than no answer at all , I know life is busy for us all but it is no excuse to leave myself and others on my side without a response for days . Respectfully , do better for the next people and good luck.
Mary, Amy, and Chris were very helpful though the whole process. I know they put in so many extra hours and extra sweat with our loan. Mr. Barrett would be proud of your total dedication and professionalism.
This is the best team I have ever done business with and if anyone ever needs to buy a house this is the team they need to work with.
Helpful, knowledgeable, always willing to answer questions, process with the to-do list was easy. Definitely on your side, felt like at times they making the deal go through with shear will power. Awesome team!!!
