The whole team treatment was amazing for helping us from the application process all the way through the actual moving process. Having the additional assistance to get the best home insurance coverage was also a benefit and removed one more matter from the chaos of moving. We were moving only a couple miles away from our current location, so the concierge services did not apply to us so much, but I can imagine it would be a godsend for someone moving across the country.
This was my first home, and I was very anxious. Steve and the gang at VU were well organized and knowledgeable; these attributes put my mind at ease and made the whole process more manageable. I felt like they had my back from beginning to end.
I think this purchase had some new things for all of us, Bennett and his team smoothly transition to all of these new things and has been a pleasure to work with
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Overall my experience with Veterans united was excellent. The only reason im giving a 9 Overall is because I felt sometimes there was a delay in information. Not in all cases, but a few times when I asked a question or for information it took up to two days for a response. Not that two days is a long time. But can be stressful while trying to get finances and information figured out. Especially in a time sensitive situation.
Jake Hanson and Brooke Doolittle were absolutely amazing. On top of everything, I was informed right away about any changes, new docs, everything. This is our 1st house, too, so it was definitely an amazing experience.
You guys did much more than I expected and actually shifted things around to make things right! You guys gave me much more than I had ever anticipated and I love you for it. Thank you for making my future possible!
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10/10 would recommend to any veteran looking to utilize their VA loan with veterans United!
I couldn't imagine a more tight-nit, professional team than Dan Kelly's team. The communication and promptness they demonstrated processing my home loan was absolutely amazing to me! Thanks guys!
In the beginning process of buying a home everyone was available for questions and immediate responses back when needed. When the process progressed trying to get ahold of the people we needed to get ahold of were not available, left messages with no call backs, which was very frustrating on our part.
It was my first time getting loan to buy our house. Its alot of steps but the help you through it all. You will be well taking care of, even after closing they are still there to help you with what ever you need. Thank you so much CJ and team you guys rock!!
I was very satisfied working with the loan team and real estate agent, however, upon closing my loan was sold of to Planet Home Lending, which as already been an awful lending company to work with. Planet homes customer support (Was not helpful at all in answering questions) and overall service (not taking out payments when they need to) is awful. I still recommend Veterans United as they made the homebuying process simple, it's just a shame that my loan was sold off to such an awful company, if that wasn't the case my rating would be much higher.
Response from Veterans United
Hi Anthony,
I’m glad to hear you felt supported by your loan team and agent, but I’m sorry the transfer of your loan has been such a tough experience. I know how frustrating it can be when servicing issues come up, especially after a smooth homebuying process. Even though your loan is now managed by another company, you’re still part of the Veterans United family, and we don’t want you to feel stuck without help. If you’re running into problems, our Client Advocate team is here for you at ClientAdvocate@vu.com or 1-800-212-5200.
