The entire team at Veterans United was amazing. They patiently assisted us through every step of the process and addressed every question and concern we had along the way.
I was given a recommendation from a family member about Veterans United, and I was uncertain because I was working with another lender. From the very moment I called, I was treated throughout the process exactly the way I would love for others to be treated. I was treated with respect, professionalism, friendliness, and as if i was part of a very big family. I couldn't be happier. Above all, Veterans United won my business and respect. Debbie Rau and Glenn Steely were outstanding.
Phil and his team were great, they walked me through the process. The process can be very daunting but they made me feel at ease and I would definitely recommend using Phil and his team.
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Jose Banuelas and his entire team including Jordan Williams and Maria Swanegan did an excellent job of communicating everything from day one. Would highly recommend Vererans United
Rob and Aaron were excellent in explaining the whole process and didn't miss a beat. They always kept me in the loop and made my homebuying experience painless. They made my dreams possible when I wasn't sure I was even a candidate with my situation. Awesome company and awesome staff.
Ha, Ginny and her team are great, and I quote from my realtor, “there is no way they can get a VA loan done quick, it just cannot happen.” Well, it did and Ginny and her team made it happen. What a great group of people. Thanks just does not cover it!!
Great service and helpful but only select people, Steve was more than great however when I was transferred to start working with someone else, the ball dropped, everything took too long and then I started to get ignored to the point where I would call multiply times leave a voice mail and she wouldn’t get back to me until after 4 days. It was disheartening. The amount of miscommunication, bugs in the app, and documents that I had to submit also made the process even more disheartening and frustrating. I still would recommend yes but some effective communication and timeliness would be needed to increase my score
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Dustin at Veterans United is basically the MVP of my entire homebuying saga.Listen… the VA loan process had me ready to crawl under a table and live there. But Dustin? Dude swooped in like, “Relax, I got this,” and then actually did have it.He answered my million questions without making me feel like an unhinged raccoon rifling through loan documents. He explained everything in normal human words, kept me updated before my brain even had time to spiral, and somehow made the whole thing feel doable instead of doom-y.Anytime something popped up, he handled it faster than my kids ignore chores. He stayed calm, organized, and on top of every detail while I was over here fighting paperwork like it was a final boss battle.If you want someone who genuinely cares, communicates like a champ, and won’t let you drown in VA loan nonsense, Dustin is your guy. I’d recommend him to literally anyone. Absolute rockstar.
I found the experience and process to be as trouble free as possible with my loan team !
Never has buying a home been so easy and informative. Communication was great!!!
Mr. Crites was great, and so was his team. He may not have been able to talk on the phone a lot, but he made sure I was in the loop with text messages and emails. He also called back anytime I left a message or texted him. He was very kind and thoughtful with my needs and made sure I received the best deal on my new home.
I would recommend Veterans United for any veteran that in the process of trying to invest in their future dwelling and foundation . Veteran United went above beyond for me and my family to get the home we are enjoying as I am writing this review . I would recommend Kellen Nowak as the most professional Loan Officer I had the pleasure working with for my new home.
My credit isn't great but they worked with me and was able to get me a great rate.
