100% percent would tell everyone to use Veterans United for the home loan services!
Veterans United kept me informed of every detail from start to finish. Quick to reach out to me if any issues arose . Quick to respond to any questions I might have had. I would recommend them to any veteran who is looking to buy.
This was my first home, and I was very anxious. Steve and the gang at VU were well organized and knowledgeable; these attributes put my mind at ease and made the whole process more manageable. I felt like they had my back from beginning to end.
The team that was working with me was amazing. They were always available for whatever question or issue that I had
Process was extremely easy.
Jake Hanson and Brooke Doolittle were absolutely amazing. On top of everything, I was informed right away about any changes, new docs, everything. This is our 1st house, too, so it was definitely an amazing experience.
You all have made this process a dream come true for my husband and I and with it being our first home we had absolutely no idea of what to expect and quit frankly a little skeptical but you and Your very knowledgeable staff walked us through every step of the way from start to finish! Thank all of you for my family happiness.
Veronica Baker
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My entire team was absolutely amazing! Not even kidding this was easier than buying a car!
During my purchase process, I had the good fortune to work with Brian Nelson and Sarah McGuire. They kept me informed every step of the way and answered all of my questions quickly and correctly. Combined with my real estate agent, I experienced no anxiety or frustration that I have heard so many others speak of from their home-buying experiences. It was a simple and smooth process from start to finish. Every veteran homebuyer owes it to themselves to work with Veterans United. You’re simply the best!
Would not recommend realtor DHope Realty. Very unhelpful. Heard some stuff from other friends that bought within the last year that received a lot more credits and incentives through other lenders. Would. Not. Recommend.
Response from Veterans United
Hi Justin,
Thanks for taking the time to share your experience. I'm really sorry to hear you didn’t feel supported by the agent you worked with, and that the process left you questioning whether you received the same level of care and value others have shared with different lenders. That’s frustrating—and I can understand how that would leave a bad taste after such a big life moment.
It’s important to us that both the lending and real estate sides of your journey feel connected and transparent. I hate that it didn’t feel that way for you, and I’d really like to take a closer look into what was offered or communicated along the way.
If you're open to chatting more, we'd appreciate the chance to talk through your concerns and make sure your feedback gets where it needs to go. You can reach my advocates at 1-800-212-5200 or email ClientAdvocate@vu.com. We’re here Monday through Friday, 9 a.m. to 5 p.m. CST.
I couldn't imagine a more tight-nit, professional team than Dan Kelly's team. The communication and promptness they demonstrated processing my home loan was absolutely amazing to me! Thanks guys!
Fantastic worker
