I really enjoyed using veterans united, Melissa and her team were very helpful in working with me during deployment. I think especially with first time home buyers if you could offer some kind of short document explaining briefly what the entire home process is going to be and explaining what some things are can alleviate a lot of questions a first time home buyer might have, I tried to due deligence myself but they’re was so much information that it was a little difficult, I think offering some sort of template with explanations of processes and even definitions of lending terms that not everyone is familiar with would be extremely beneficial to a first time buyer, I hope this could be used as some constructive criticism thanks for your help
I highly recommend VU they are great and lay everything out clearly for you!
Thank you
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Jon was very attentive to my needs from the beginning. My realtor originally recommended a different financing company for my purchase. I reached out to them first and after a delayed reply, I reached out to Veterans United. Jon called me and got my pre approval done before the first company ever responded. I told Jon that I needed to do an early closing if possible since I had been living in hotels since arriving back from my overseas assignment. Jon, Jenny, and Amanda made that happen for me, I went from under contract to cleared to close in 18 days. I know I wasn’t their only client, but I never felt as if they weren’t always working on my behalf. They made the home buying process seamless and I appreciate them for their efforts in assisting me with the purchase of my condo.
Thank you to Dezmond and especially Shelby she was my rock when I was struggling with answers or how to do something
My experience was over all great with United veterans. They do whatever they can to get to the best rates possible and I’m very happy I chose them
The whole experience was easy and fast which was what we requested! We had a wonderful experience and closed on our perfect home in 30 days from offer acceptance!
Attention to detail. That was the most shocking thing to me was having to personally point out errors on closing disclosures that should never had made it to my level of review. Many other people probably wouldn't have even read the entirety of these documents, let alone question them. Thank goodness I did. My concern is how many others didn't notice and paid for things that were the seller's responsibility?
Response from Veterans United
Sean, we appreciate your feedback on this matter. We understand that preparing you for settlement is part of our commitment to excellent service. Our Client Advocate team will be researching your comments and will work alongside our teams to discover what our team may do in the future to help prevent a similar misunderstanding. The process for disclosing the costs of a loan is managed very closely. We understand how inconsistencies make it difficult to trust the process. We appreciate your perspective and invite you to contact our Client Advocate team directly to continue the conversation.
I will be looking forward in doing more business with Veterans United in the future !!!!
If you are a veteran, and wanting to buy a new home, you cannot go wrong with Veterans United. As with many decisions in life, we were cautious in the very beginning, but it was no time before we knew we had made the right decision. We are enjoying our new home today, and we know that Veterans United is still standing by our side. As they did with us, VU will work with you every step of the way. From the day they begin to help you with your credit, to the day of the closing on your new home, VU will work in your best interest.
All involved made this a very enjoyable experience. Everyone was professional and made the process stress-free and easy. Would recommend them to friends and family.
