The Veterans United team was always in contact with me. The process was smooth, especially with it being the holidays. They got it done, as I have closed on my new home. I highly recommend them to anyone who is a Veteran. I even got a Christmas present from them! Much respect for this crew and thank you very much!- Dylan Martin
Exceptional work they do. Very helpful and outstanding professionalism.
I went into this process not knowing and not having any experience with VA loans. The way Janet Bowe and Tommy Purk guided me, explained everything to me was very appreciated. They relaxed any type of anxiety I had which made this a very pleasant experience.
Kenny Scheer and his team were awesome. They were on top of it and made it easy for me.
My Team was the absolute best. The Process was so easy and all my questions were answered and I never had the anxiety of purchasing my Home. If I could rate my team at 💯 % I would. Thank you to my Team and God Bless them.
Joel and Chris made the loan process less stressful.
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Third time using Veterans United. The make the process easy and seamless.Would always recommend.
Veterans United made my VA loan experience smooth and stress-free from beginning to end. They truly helped me along the way, making sure I understood every step of the process. The instructions were clear, organized, and easy to follow, which made a huge difference. My loan officer, Bob Doran, was absolutely great—professional, knowledgeable, and always responsive. He took the time to explain everything and made me feel confident throughout the entire process. I’m very grateful for the support I received and highly recommend Veterans United and Bob Doran to anyone using a VA loan.
I'm amazed at how very professional your team has been in helping my purchase and refi of the Condo. I'm giving all teammates not tens but 250 stars. Happy new year Ronald Tooke
Matthew, Amanda, and Annie were an incredible blessing to work with!! They were professional, compassionate and kind and I’m so pleased with my experience!!
We have been truly blessed by the outstanding professionalism and determination of Jeff and Shan. They spent many hours, days and then months working on our loan. They showed us sincere love and concern for us while we traveled this journey. We had many unforeseen obstacles placed in our way and they never gave up on us. They worked tirelessly to help us obtain our dream of owning a home. They prayed for us while we waited to overcome our difficult circumstances. They gave us Hope during the times that we did not see the light at the end of the tunnel. Through it all, we have been grateful that God placed Jeff and Shan in our lives. May God continue using them both, to bless the lives of those they assist along the path of owning a home. We will forever be grateful to them for their sincerity and passion for what they do. Thank you for having such awesome people!!
Poor communication, misleading promises, zero sense of urgency by VU to get things done. Had to re-upload documents multiple times, had to ask about appraisal getting done multiple times, paid for it well in advance and didn't get done on time and pushed our closing out another week. Bought points and still paid a loan origination fee because "oh we'll lose money on this if they allow that" except they'll make that amount off of me in interest in the first two months.
Ryan, Jimmy and Michael got me taken care of and in a house with no problems. Being a first time buyer i had a lot of questions and they were patient and helpful the entire way. Couldn't have done it with out them
Veterans United is one of the best loan companies to do business with. The process they have in making sure all and every aspect in business is covered and correct. I'll recommend this company to anyone that needs this market of service.
Amber was very helpful and patient throughout my time working with Veterans United. She really put the time and effort into helping me buy my first home. Thank you Amber.
I had a wonderful experience with veterans united. Donnie walked me through my time and answered all of my silly questions. It was easy and painless.
I recently had the pleasure of working with Erica Mooring and Solibel Ramos during my journey to buy my first home, and I can't recommend them highly enough!From the start, Erica Mooring was incredibly knowledgeable about the local market. They took the time to understand my preferences and budget, guiding me through various neighborhoods and helping me find the perfect home. Their attention to detail and commitment to finding a place that truly felt right for me made the entire process enjoyable.Together, they made a potentially overwhelming experience seamless and straightforward. Their professionalism, expertise, and dedication truly stood out. I’m thrilled with my new home and grateful for their guidance every step of the way! I highly recommend both Erica Mooring and Solibel Ramos to anyone looking to buy or finance a home.
Chase has been a such a blessing, from the first time I closed on my property and even through the refinance process. I have already recommended him to a friend of mine and he spoke highly of Chase as well.
This was our first time buying a home, and of course, using the VA loan. We worked with Morgunn during the process and it was most definitely the best first time home buying experience I think anyone could have had. From the moment she got in touch with my wife and I she made everything super easy for us! She was always so friendly to talk to, and went above and beyond to get things done quick! She was able to answer any questions we had and made this, what could have been a long hard process, fast and a piece of cake! I know you always hear about bad experiences, but you best believe my wife and I will be talking very highly about this!
Awesome from start to finish!! Very much a pleasure to work with Jon Tempelmeier, Zachary and the entire team at Veterans United. I would highly recommend for any veteran to contact for all of their mortgage needs!
Some of the steps resulting in delays were frustrating. Not sure if it was Va United. Or other outside factors
Response from Veterans United
Hi Paul,
Thanks for sharing your experience. I understand how frustrating delays can be, especially when it’s not always clear what’s within our control versus outside factors. Your feedback is appreciated and helps us look for ways to improve communication.
If you’d like to talk more, our Client Advocate team is available at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S., Client Relations Manager
The process was very pleasant and the team I had was very knowledgeable. They were always attentive and answered all my questions.
