This was our first time buying a home, and of course, using the VA loan. We worked with Morgunn during the process and it was most definitely the best first time home buying experience I think anyone could have had. From the moment she got in touch with my wife and I she made everything super easy for us! She was always so friendly to talk to, and went above and beyond to get things done quick! She was able to answer any questions we had and made this, what could have been a long hard process, fast and a piece of cake! I know you always hear about bad experiences, but you best believe my wife and I will be talking very highly about this!
You will not be disappointed everyone was a blessing to work with
Our loan officer, Mike Quinn, was absolutely great.
There were a few little snags with underwriting, but, they were taken care of promptly.
They work with all your problems
The VU team Adam and Kimmy were very awesome to work with! They were very helpful and understanding. The App also made it super easy to complete tasks to stay up to date with documents for processing. I highly recommend this Team specifically!
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Aaron and his crew were always near the phone for quick and detailed responses to any questions I had throughout the process. No matter how many times I forgot they were always there to guide us into our new home. I never felt pressured or stress since I knew they where there helping with every step along the way.
The team did great, ive recieved home loans through other VA lenders and this team, and veterans united are by far the best. The team worked with me through the whole process and helped me with the struggles i encountered. I would recommend VU to anyone.
Taylor and Madison were a huge help the entire way through. Everything was cut, clear and precise every step of the way. They made the whole process so easy. Couldn't have asked for any one better!
The services you provide veterans should be recognized every single day. My wife and I can't express enough what a great experience it was working with Veterans United Home Loans. Each and every member of my home loan team made such a positive impact during this entire process, we couldn't have asked for more. From our coordinator, Molly Nelson who graciously appointed Felicia Murphy as our realtor to the especially talented home loan officer, Katie Tegerdine. They made the home loan process enjoyable, pain-free, and explained everything so easily even a salty sailor could understand!
This was my first time purchasing a home, and I wasn’t familiar with all the details involved in the process. The Veterans United team truly made things easier for me from start to finish. They took the time to explain every part of the process, no matter how big or small my questions were. They were always patient, responsive, and made sure I fully understood everything before moving forward. I'm grateful for their support and guidance, and I’m very glad I chose to work with them. I had an outstanding team!
Underwriter was very concerned about funding this loan because of the borrowers debts. Sister of borrower tried to assist by helping to clear/pay off the debt. Turned out OK but only until there was a back-up loan on the table.Perhaps Veterans United comes together with there underwriting department to resolve challenging scenarios before they get out of hand, as in Brian’s situation.Thanks!
Response from Veterans United
Hi Brian,
I appreciate you sharing this feedback, and I’m sorry the process felt so tense at times. When things become complicated and you’re working hard to keep everything moving, it can feel overwhelming, and I understand why you wanted to see more clarity and coordination as you went through it.
If you’re open to it, I’d like the chance to talk more and make sure your experience is fully reviewed. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here from 9 a.m. to 5 p.m. Central Time, and if you contact us after hours we’ll typically follow up the next business day.
Thank you again for taking the time to share your thoughts. I’m here if you’d like to walk through anything in more detail.
they stayed in touch throughout the long process of finding the right home. not pushy.
Andrew, Kara and the entire team was absolutely outstanding as regards their guidance, response time to questions and overall expertise with the VA mortgage process.
My loan team was absolutely amazing! They made the process very smooth and helped me every step of the way.
I'd never heard of Veterans United before and only tried it out based on the verbal recommendation of a fellow service-member while talking in the p-way. Otherwise, I just would have gone with USAA or whatever Google threw at me. My wife and I quickly noticed how different and welcoming the Veterans United team performed. We never turned back and we couldn't be more pleased with how everything worked out. I also wanted to add that *Richmond Por* was incredibly helpful and responsive as well. He frequently reached out to make sure my wife and I were comfortable and understood the process. We genuinely appreciated him keeping in touch with us and giving us step-by-step overview of what to expect...he went the extra mile. Richmond and Kim make an excellent team.
I have already referred you guys to a friend who's also a veteran.
Great service 👏
We cannot thank the team enough. For a decision as big as buying your first home, the last thing you need is doubt. Veterans United, particularly Dave's team, ensured that what we wanted, in our hearts, was to buy this first home. It was, and they made our dream happen. Veterans United is lucky to have a team like Dave's team. They clearly worked with a set of values that worked for the good of the client, and to do that for another person, is beyond the normal job description.
Thank you to all involved, because of the hard work of Dave's team, our dream came true.
This is the third time I have worked with Veteran's United and keep coming back for their service.
