Fantastic organization. I don't have many hours available during the day to deal with administrative tasks. Veterans United really stepped up and drove the whole process.
From the beginning of my initial contact with Veterans United Home Loans to the closing on our new home, not once did I ever feel uncomfortable or mistreated or was given unsound or incorrect advice during the whole process. Everyone, from beginning to end, was 100% professional and overwhelmingly polite and went out of their way to make sure I had everything I was going to need before going to closing and making sure there were no last minute problems, which there were none. I am a 100% Disabled Veteran, and I wouldn't say this if it were not my true feelings. I would recommend Veterans United to any and all Veterans, and I would recommend them to my children and my friends. Thank you Veterans United for making this a great and outstanding experience!!!
Shane and his team along with Abby were absolutely excellent I couldn’t have asked for better!
Nothing went right. I felt that I was an employee . Always a crisis
Long list of to dos .
Most items could of been done without
My panic requests. I have had previous VA loans but never a hassle like this. I swear they did not want this loan to go through
Response from Veterans United
Hi Rodney,
I’m really sorry to hear that your loan process felt this way. From what you shared, it sounds overwhelming and frustrating, especially compared to your past VA loan experiences. That’s not the kind of journey we want for our borrowers, and I hate that it left you feeling like your loan didn’t matter.
My advocates would like the chance to talk with you directly and hear more about what happened. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, and if you contact us outside those hours, we typically respond the next business day.
The VA Home Loans team was absolutely amazing every step of the way! They made the entire process smooth, stress-free, and easy to understand. I always felt supported and informed, and they went above and beyond to make sure everything went as planned. Truly outstanding service!
The whole loan process is rather intimidating at first, but this loan team really knows how to tame it down. They never left you with any unanswered questions, or feeling like you didn't understand what was expected. It couldn't have been smoother!
I would like to express my sincere appreciation to both my Loan Management team and Realtor agent for ensuring that my homebuying experience was as seamless and stress-free as possible. The teams collaborated cohesively toward the common objective of securing the most suitable loan and helping me find a home that meets my expectations and needs. Their effective communication provided timely updates and expert guidance, making me feel valued and supported throughout the process.
Veterans United provided online helpful resources in the form of videos that explain clearly what to expect in every step in the homebuying process. Based on this excellent experience, I would confidently refer Veterans, family members, and friends to Veterans United.
I just wanted to take a moment to thank the loan team for their outstanding support. The process was handled quickly, efficiently, and with great professionalism. I truly appreciate how smooth and stress-free the experience was thanks to your efforts - Isaiaah
Smooth process, great communication, always knew the status and what was needed!
Ready to see for yourself?
Experience first-hand why 354,968 homeowners give us a perfect score!
They made this super simple easy and fast
Everyone was exceptional in all areas of keeping us informed. All went smoothy and would highly recommend John Lyman and all his team for helping us close on new residence with ease and comfort.
I had a great and fast experience. Everything was standard and up to par and Paul G was friendly and extremely helpful. If any veteran comes asking where or how to get a loan veterans united will be the first thing I say!
First time home buyer here, received a letter in the mail so I drove to the local Veteran United office spoke with Craig and it has been great ever since. I had informed Craig I had no idea what I was doing and he told me he would take care of me and the VU team and him did exactly that.
Veterans United was able to help me untangle a very difficult financial issue caused by my service connected injuries. I was not able to find anyone who could help me. Veterans United was the only one who knew how to help. Attorneys, real estate professionals, banks all told me I could forget about owning a home for a least three years. Veterans United understood the nuances of my case, and my loan officer Chet Kent knew how to help. Veterans United had online classes that explained every step of the process. What was not covered in the online lessons my loan officer explained to me thoroughly. Without Veterans United my wife and I would not be in our dream home. Thanks to Veterans United and Chet Kent our dream came true.
Great service and very easy to complete.
Chase was great. Every question I had he was able to their teach me or investigate for me. Very helpful
Charles B. Team did a wonderful job, I feel in love with him,Tammy & the rest of his team. I would recommend him and his team to everyone. He made me so happy explaining the hold process. Thanks again Charles B for all that you do. Love Man!!
The entire team was amazing. They were fast, friendly, and efficient. I had very few questions because they were mostly answered before I could ask. I couldn't ask for a better experience.
