Response from Veterans United
Charlotte,
Thanks for rating your experience. Based on what I can see here, would you be willing to reach out to me and the Client Advocate team so we can learn more about what happened? I’m here to listen. If so, you can reach me and the Client Advocate team at 1-800-212-5200, or you can email ClientAdvocate@vu.com.
I'm sorry your expectations weren’t met, and your experience matters. Now and always, it's our goal is to deliver the best home loan experience possible. I hope to hear from you soon so we can learn from your experience and improve on it. If you reach out beyond our office hours (9am to 5pm CST), we’ll be back in touch the next day.
Sincerely,
Kendra, Client Relations
Overall the experience was disjointed and seemed uncoordinated. The woman from the title company that came here to close it actually provided a lot more answers and corrections were made. I think the people involved have good intentions but the system seems pretty random. A bit like dealing with the VA.
Only one page?
I would offer my STRONGEST recommendation for getting a loan from Veterans United. CLEARLY Subject Matter Experts in their field!!!
It was painless even though it was lengthy. The rate given is very satisfactory.
Veterans United is absolutely my top pick for my future home loans.
All around, a great company to use.
Jen and Garrett were awesome to work with! They were always very cordial and quickly responded to questions or concerns. We refinanced with Veterans United and the process was handled all online, except for closing when a notary came to our house to sign the documents. I would recommend Veterans United to all.
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Veterans United is amazing, Ross loan officer , Keena real estate agent and their entire team is the greatest team any Veteran would be proud to work with on getting them a new home, we got our new home loan approved and closed within a month, easiest process we ever had with buying a home, Lowest interest rate you can get under 3%, no down payment or closing costs, Veterans United shows their Appreciation for our Veterans Services for our country, thanks Veterans United for Caring and taking great care of us
