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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

415,548

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
4
3
2
1

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Showing all 415,548 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

Best team I have worked with PERIOD. They went above and beyond for us. They replied fast and accurately for each question and request. Basically they should be running VU from start to finish. I have added my entire team to my Christmas card list!

headshot image of Tim Spears

Branch Manager: Tim Spears

NMLS# 1191068

5 out of 5 Stars
Would Recommend
headshot image of Dawn Plank

Loan Officer: Dawn Plank

NMLS# 35210

5 out of 5 Stars
Would Recommend

We can't thank you enough for all the work you all have done in the past year to help us achieve this. It is very crazy in the market right now and VU made this whole process easy for us. Every step of the way, we we're given direction and information that lead us down the path where we are now. I have been under a lot of stress with all that is going on in my life as it is, and not having to deal with issues related to purchasing this house went a long way for us. More than most will know. My thanks for all the hard work and effort put in to help us accomplish our goals. Thank you all from the bottom of our hearts

headshot image of Derek Harmon

Loan Officer: Derek Harmon

NMLS# 1894236

5 out of 5 Stars
Would Recommend
headshot image of Zane Hildreth

Loan Officer: Zane Hildreth

NMLS# 1151139

3.5 out of 5 Stars
Would Recommend
headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend

Unlike other mortgage companies VU did what they said they would do from the beginning. That goes a long way in my book.I highly recommend VU to anyone looking for an honest,easy to work mortgage co. A. Arispe

headshot image of Joshua Grove

Loan Officer: Joshua Grove

NMLS# 1783478

5 out of 5 Stars
Would Recommend
headshot image of John Schnurbusch

Loan Officer: John Schnurbusch

NMLS# 1813273

5 out of 5 Stars
Would Recommend
headshot image of Clayton Meldi

Loan Officer: Clayton Meldi

NMLS# 1564820

5 out of 5 Stars
Would Recommend

Tyler and the team were great and made our first home buying experience as stress free as it could be! I recommend to any veteran or anyone using a VA loan.

headshot image of Tyler Oakley

Loan Officer: Tyler Oakley

NMLS# 2000329

5 out of 5 Stars
Would Recommend
headshot image of Jon Ouk

Loan Officer: Jon Ouk

NMLS# 1723683

5 out of 5 Stars
Would Recommend
headshot image of Rett Thompson

Loan Officer: Rett Thompson

NMLS# 1747762

5 out of 5 Stars
Would Recommend
headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

0.5 out of 5 Stars

The team had poor communication. There was a lot of finger pointing. It was always well Celina said but when asked Celina never knew what I was talking about. Due to my experience, I would never recommend Veterans United to anyone.

Response from Veterans United

Hi Dorian,

I’m really sorry to hear about your experience. It sounds like the communication on our end caused a lot of frustration, and I understand how disappointing it must have been to feel like you were getting the runaround. That’s not the kind of service we want anyone to experience.

My team here would appreciate the opportunity to learn more and see what we can do to address this with the team. If you’re open to chatting, please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but if you reach out outside those hours, we’ll respond as soon as possible.

5 out of 5 Stars
Would Recommend

My team did exceptionally well dealing with everything and they took the lead and went to work and dealt with everything head on and the closing they work to get the best deal they could

headshot image of Adam Canote

Loan Officer: Adam Canote

NMLS# 1464121

5 out of 5 Stars
Would Recommend

Wonderful and tentative staff, very quick to respond to selling agent and title agency.

headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend
headshot image of Ryan Mason

Loan Officer: Ryan Mason

NMLS# 1927639

5 out of 5 Stars
Would Recommend

I will be talking to my Veterans who are in the market for a home and referring Kedric and Carson because they didn't steer me wrong and I know with them that my fellow vets are in great hands.

headshot image of Kedric Busch

Loan Officer: Kedric Busch

NMLS# 1811777

5 out of 5 Stars
Would Recommend
headshot image of David Smart

Loan Officer: David Smart

NMLS# 2134112

5 out of 5 Stars
Would Recommend
headshot image of Scott Davis

Loan Officer: Scott Davis

NMLS# 1725328

5 out of 5 Stars
Would Recommend
headshot image of Josh Bowles

Loan Officer: Josh Bowles

NMLS# 1864271

5 out of 5 Stars
Would Recommend

I was always entrusting of big loan companies because of what you here. Veterans United treated me like I was gold. It seemed like alot of paperwork but Shelbi guided me through with Colin watching over the process over getting the loan.
Big thx to Shelbi for keeping me calmed down and walking me through.
Thxyou Veterans United
Jim

headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend
headshot image of David Kitchen

Loan Officer: David Kitchen

NMLS# 1325613

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5 out of 5 Stars
Would Recommend

People at veterans united place a high value on customer service. If you’re looking for people that will go the mile for you this is company to put your trust in.

headshot image of Dustin Medlin

Loan Officer: Dustin Medlin

NMLS# 1828763

5 out of 5 Stars
Would Recommend
headshot image of Samuel Schroeder

Loan Officer: Samuel Schroeder

NMLS# 2172178

5 out of 5 Stars
Would Recommend
headshot image of Corey Bruns

Loan Officer: Corey Bruns

NMLS# 2027182

5 out of 5 Stars
Would Recommend
headshot image of Julia Cobb

Loan Officer: Julia Cobb

NMLS# 1965414

4.5 out of 5 Stars
Would Recommend
headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend

Nothing to add

headshot image of Benjamin Rutledge

Loan Officer: Benjamin Rutledge

NMLS# 2177085

5 out of 5 Stars
Would Recommend
headshot image of Jon Abernathy

Loan Officer: Jon Abernathy

NMLS# 49695

5 out of 5 Stars
Would Recommend

I feel like I had a great team that cares about their veterans and I would 100% recommend to others who struggle and or don’t know where to start.

headshot image of Don Smith

Loan Officer: Don Smith

NMLS# 1969556

More Reviews

See all 415,548 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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