Best team I have worked with PERIOD. They went above and beyond for us. They replied fast and accurately for each question and request. Basically they should be running VU from start to finish. I have added my entire team to my Christmas card list!
We can't thank you enough for all the work you all have done in the past year to help us achieve this. It is very crazy in the market right now and VU made this whole process easy for us. Every step of the way, we we're given direction and information that lead us down the path where we are now. I have been under a lot of stress with all that is going on in my life as it is, and not having to deal with issues related to purchasing this house went a long way for us. More than most will know. My thanks for all the hard work and effort put in to help us accomplish our goals. Thank you all from the bottom of our hearts
Unlike other mortgage companies VU did what they said they would do from the beginning. That goes a long way in my book.I highly recommend VU to anyone looking for an honest,easy to work mortgage co. A. Arispe
Tyler and the team were great and made our first home buying experience as stress free as it could be! I recommend to any veteran or anyone using a VA loan.
The team had poor communication. There was a lot of finger pointing. It was always well Celina said but when asked Celina never knew what I was talking about. Due to my experience, I would never recommend Veterans United to anyone.
Response from Veterans United
Hi Dorian,
I’m really sorry to hear about your experience. It sounds like the communication on our end caused a lot of frustration, and I understand how disappointing it must have been to feel like you were getting the runaround. That’s not the kind of service we want anyone to experience.
My team here would appreciate the opportunity to learn more and see what we can do to address this with the team. If you’re open to chatting, please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office Monday through Friday, 9 a.m. to 5 p.m. CST, but if you reach out outside those hours, we’ll respond as soon as possible.
My team did exceptionally well dealing with everything and they took the lead and went to work and dealt with everything head on and the closing they work to get the best deal they could
Wonderful and tentative staff, very quick to respond to selling agent and title agency.
I will be talking to my Veterans who are in the market for a home and referring Kedric and Carson because they didn't steer me wrong and I know with them that my fellow vets are in great hands.
I was always entrusting of big loan companies because of what you here. Veterans United treated me like I was gold. It seemed like alot of paperwork but Shelbi guided me through with Colin watching over the process over getting the loan.
Big thx to Shelbi for keeping me calmed down and walking me through.
Thxyou Veterans United
Jim
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People at veterans united place a high value on customer service. If you’re looking for people that will go the mile for you this is company to put your trust in.
Nothing to add
I feel like I had a great team that cares about their veterans and I would 100% recommend to others who struggle and or don’t know where to start.
