Daren, Brendan, and team were wonderful people to work with. They're very professional, knowledgeable, responsive, and incredibly helpful every step of the way. They made everything smooth, stress-free, and easy to understand. Their communication and dedication truly went above and beyond, and I genuinely appreciate all the hard work they put in to make this experience successful. I highly recommend this team to anyone looking for excellent service and support!
Absolutely fantastic team to work with, made the process beyond easy.
From the beginning of my initial contact with Veterans United Home Loans to the closing on our new home, not once did I ever feel uncomfortable or mistreated or was given unsound or incorrect advice during the whole process. Everyone, from beginning to end, was 100% professional and overwhelmingly polite and went out of their way to make sure I had everything I was going to need before going to closing and making sure there were no last minute problems, which there were none. I am a 100% Disabled Veteran, and I wouldn't say this if it were not my true feelings. I would recommend Veterans United to any and all Veterans, and I would recommend them to my children and my friends. Thank you Veterans United for making this a great and outstanding experience!!!
Fairly easy process. All members of the team that was assigned to me were readily available and answered all questions. I got the best rate from them.
I was told that I would get $1,400 back from refinancing only got back $400 so I was misled and unhappy with my agent
Response from Veterans United
Hey Burney,
I’m really sorry to hear this experience left you feeling frustrated and unhappy. I can understand how disappointing it would be if the amount you expected back from your refinance didn’t match what you ultimately received.
Oftentimes with a refinance, borrowers may receive a separate escrow refund from their previous mortgage servicer in addition to the funds associated with the new loan. Even so, I understand how important it is for expectations and details to be communicated clearly throughout the process, and I’m sorry this experience left you feeling misled.
I’d be happy to look into this further and review your experience in more detail. If you’re open to it, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. If you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
From my experience purchasing a home can be a very stressful process, however, this team made the experience smooth, professional and reassuring from start to finish.
The whole team, Zach and Ashlyn, were very helpful answering all of our questions and wonderful to work with.
The whole loan process is rather intimidating at first, but this loan team really knows how to tame it down. They never left you with any unanswered questions, or feeling like you didn't understand what was expected. It couldn't have been smoother!
Stephanie and her team was a wonderful and great support team. Best possible service and +A recommendation to Stephanie, Victoria, and Mrs Benson
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I was very satisfied with the speed and knowledge of the team at veterans United. There was an unusual situation with me as the Home had a solar lease. As far as I’m concerned, they figured it out and it didn’t hold up my closing and I was really impressed. Again I can’t thank them enough.
Top notch professionalism. Top to bottom outstanding service by everyone involved. Highly recommend!
Veterans United was able to help me untangle a very difficult financial issue caused by my service connected injuries. I was not able to find anyone who could help me. Veterans United was the only one who knew how to help. Attorneys, real estate professionals, banks all told me I could forget about owning a home for a least three years. Veterans United understood the nuances of my case, and my loan officer Chet Kent knew how to help. Veterans United had online classes that explained every step of the process. What was not covered in the online lessons my loan officer explained to me thoroughly. Without Veterans United my wife and I would not be in our dream home. Thanks to Veterans United and Chet Kent our dream came true.
Any service named "Veteran" or associated with the VA, RUN, don't walk, in the opposite direction.
It was shameful, the hoops they made us jump through and the frustration trying to get a home for my father to enjoy before he dies. And, STILL, as we were driving to close on the house, ANOTHER problem. We were worried until the very end.
Stay away unless you can handle mountains of stress!
Shawn Workman and his team were the best! He was there to answer any question I had.The underwriters on the other hand. Why ask me to explain something, then ask for proof of the explanation? Just ask for the proof to begin with. And you would expect an underwriter for a VA home loan to know what documents are available on va.gov.
Our experience with Veterans United was amazing. We have bought several homes with our VA loan and they are the best at what they do!! Ryan Kilwaske and his team were with us every step of the way. Every member of the team were helping and answered all our questions. They were very knowledgeable with the VA loan process. They even helped us with information to make our move from Mississippi to Texas easier. We highly recommend Veteran United. So call Ryan and get started!!
