I had an incredibly smooth and easy home buying experience with Veterans United! Joel and his team were absolutely incredible! They were there every step of the way to help and explain everything throughout the process. As a first time home buyer the experience was daunting to say the least and they made it not only enjoyable but educational as well!
Aaron Guinn provided the most exceptional home buying experience! The buying process can definitely be a very overwhelming and stressful process. United Veterans has so many options and assistance offered to Veterans in order to ease that process. Aaron made that come to full terms and always, yes, always went above and beyond the call of duty. He is the epitome of customer care, not just service. He was our go to for everything, to include concierge. He knocked out the middle man and made things convenient and effortless. If he didn't have an answer, he not only found it, he made it happen. He saw us through from start to finish without ever missing a step! When things appeared to become frustrating, he eliminated it quickly and efficiently. Aaron didn't just speak words of care, he gave it endlessly. No lies or false promises, he delivered every time, serving with total integrity with the customer needs at the helm. This is what Veterans United does. Nothing but the best for those who served, they serve because we served. If you're looking for a quality stellar experience with the best that is out there, United Veterans is it! Look no further, you won't regret it! Thanks Aaron Guinn and Veterans United!🇺🇲....From two Veterans who proudly served, Jackie and Cliff Dunn.🙂🇺🇲
From the beginning of my initial contact with Veterans United Home Loans to the closing on our new home, not once did I ever feel uncomfortable or mistreated or was given unsound or incorrect advice during the whole process. Everyone, from beginning to end, was 100% professional and overwhelmingly polite and went out of their way to make sure I had everything I was going to need before going to closing and making sure there were no last minute problems, which there were none. I am a 100% Disabled Veteran, and I wouldn't say this if it were not my true feelings. I would recommend Veterans United to any and all Veterans, and I would recommend them to my children and my friends. Thank you Veterans United for making this a great and outstanding experience!!!
From the beginning I was very on edge, but the professional of my team were truly amazing to work with.
Day in and day out they never missed a beat. Every question comment concern they always addressed in a timely manner. I know it's their job but you truly feel that connection that they are going out of their way to get you the best overall experience.
I couldn't have been more happier than I was with my team, such a smooth, simple transaction.
Jamie and Chad are awesome, has been great working with them.
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This is my second purchase with Rachel and her team - an absolute pleasure doing business with them again. They are so polite, wonderful to work with and make the whole process easy!
The whole loan process is rather intimidating at first, but this loan team really knows how to tame it down. They never left you with any unanswered questions, or feeling like you didn't understand what was expected. It couldn't have been smoother!
I am not sure that I understand why multiple instances of verbal assault of me in the form of multiple people I spoke with as “professionals” working for veterans united was part of the home buying process for us including Emily and also Summer who would not stop insulting me multiple times during the contract signing in my home. Yes I am a military spouse. My husband was not impressed by this either .
Response from Veterans United
Hi Jay,
I’m really sorry to hear about your experience. Buying a home should feel exciting and supportive, especially for military families, and it’s concerning to hear that you felt disrespected during multiple interactions throughout the process. I can understand why this left such a negative impression on both you and your husband.
What you described during the contract signing and in your conversations with our team does not reflect the kind of experience we want anyone to have. I appreciate you taking the time to share this feedback because concerns like yours deserve to be heard and reviewed carefully.
I’d like the opportunity to learn more about what happened and see how I can help address your concerns directly. Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday, and if you contact us outside those hours, we’ll typically respond the next business day.
Sincerely,
Claire S., Client Relations Manager
Torri is outstanding! Big Thanks!🙏🏽
Absolutely outstanding experience with Veterans United. My team went above and beyond every step of the way. Their communication was incredible — most of my questions were answered within the same hour, and they always made sure I understood the process completely. The amount of knowledge, support, and professionalism they brought made the home-buying experience smooth and stress-free. I truly felt like they cared and wanted the best for me. Could not recommend them enough.
Veterans United is always my first call when I need a mortgage or refinance.
Scott did a great job. We love our new home.
The whole team at VU were very professional and very helpful! I was truly amazed at how the team was able to get me in a house is quick and painlessly.
Veterans United was able to help me untangle a very difficult financial issue caused by my service connected injuries. I was not able to find anyone who could help me. Veterans United was the only one who knew how to help. Attorneys, real estate professionals, banks all told me I could forget about owning a home for a least three years. Veterans United understood the nuances of my case, and my loan officer Chet Kent knew how to help. Veterans United had online classes that explained every step of the process. What was not covered in the online lessons my loan officer explained to me thoroughly. Without Veterans United my wife and I would not be in our dream home. Thanks to Veterans United and Chet Kent our dream came true.
Our experience with Veteran’s United was excellent and far exceeded our expectations. The app is extremely user friendly, and they were always there to help out with anything we needed!
Derek Russell is the best and I only get my houses through him and Veterans United.
Our experience with Veterans United was overall very positive. Allison and her team were professional, responsive, patient, and worked hard to help us navigate the VA home loan process from beginning to end. Communication was consistent, and they made sure we understood each step throughout the journey.As first-time homeowners together as Mr. & Mrs. Thomas L. White III, we truly appreciate the support, encouragement, and dedication shown during our transaction. We are grateful to officially be homeowners and would recommend Veterans United to other veterans and families looking to purchase a home.
