The entire team was exceptional! Very proactive with communication, kind, informative and always there for support and information whether text, email, or phone. This is the first homebuying experience I've had that felt like the Team was working together, in sync, and their priority is supporting the customer. I can't recommend Katie and the Veteran's United Team enough! As a small business owner; this is the gold star model for how the experience should go for veterans buying a home.
Start to finish Phil and team made the process run smoothly. Always able to get assistance when needed and was always made aware of information they required to keep the process running smoothly.
in al my home purchases, more than 5, this was the best experience i have ever had, everything was flawless. i kept waiting on the other shoe to drop, and it never did!I truly cannot say enough god things about Debbi and her team, they were on top of everything, if and when i did call, it was never rushed, and they acted like i was the only client they had....Spectacular...
From the beginning of my initial contact with Veterans United Home Loans to the closing on our new home, not once did I ever feel uncomfortable or mistreated or was given unsound or incorrect advice during the whole process. Everyone, from beginning to end, was 100% professional and overwhelmingly polite and went out of their way to make sure I had everything I was going to need before going to closing and making sure there were no last minute problems, which there were none. I am a 100% Disabled Veteran, and I wouldn't say this if it were not my true feelings. I would recommend Veterans United to any and all Veterans, and I would recommend them to my children and my friends. Thank you Veterans United for making this a great and outstanding experience!!!
The best customer service I have received.
Steven Erickson was phenomenal from the very first day!!!
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Do y’all even have Whataburger? Veterans United is better than a honey butter chicken biscuit. My experience has been so awesome from start to finish. I felt so attended to and I definitely needed that from the team. I can’t wait until I have family or friends in need that can see for themselves. Thank you all from the tips of my boots.
Brice has been a great help to us through all the steps. We are thankful for his knowledge and expertise.
The whole loan process is rather intimidating at first, but this loan team really knows how to tame it down. They never left you with any unanswered questions, or feeling like you didn't understand what was expected. It couldn't have been smoother!
I think this process was made easy process for the veteran. They’re trying to buy a home.
The folks at Veterans United made the entire process extremely easy, and stress-free. They were extremely helpful, very patient with answering questions. All in all this was an excellent experience, and I'm awful glad I went with these guys!Joseph H Benson
US Army vet.
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I would recommend Veterans United in a heartbeat. They are professional, friendly and knowledgeable. We would never use anyone else and highly reccomend them. On a personal i think the team we had was awesome!
Veterans United was able to help me untangle a very difficult financial issue caused by my service connected injuries. I was not able to find anyone who could help me. Veterans United was the only one who knew how to help. Attorneys, real estate professionals, banks all told me I could forget about owning a home for a least three years. Veterans United understood the nuances of my case, and my loan officer Chet Kent knew how to help. Veterans United had online classes that explained every step of the process. What was not covered in the online lessons my loan officer explained to me thoroughly. Without Veterans United my wife and I would not be in our dream home. Thanks to Veterans United and Chet Kent our dream came true.
the entire team was amazing!!!
Veterans United ultimately helped us get our home closed despite a very challenging underwriting situation. Lucas and Brendan stayed responsive throughout the process and worked hard to find solutions when an unexpected lease issue almost delayed the transaction.The process definitely became stressful near closing because of underwriting delays and communication gaps, but once the issue was escalated, the team worked quickly to push everything through. They were able to coordinate with underwriting, review additional documentation, and get us to clear-to-close in time.I especially appreciated that they stayed engaged until funding was completed and continued helping with final conditions right up to closing day.Overall, I’m grateful we were able to close successfully and appreciate the effort the team put in to make it happen.
