This VA Home Loan process went well with great support and I can't say how happy that I am in my new home. Doug kept me posted on all aspects of this process on a daily basis. He was available to help me whenever I needed answers.
We have been overwhelmed by how amazing the customer service has been! We do feel like this has been missing from today's society, so that makes VU stand out even more. We can't imagine trying to go a different route with this when we do move again.
Wow, what a fantastic experience with Meghan Kopka and the Veterans United Team! From start to finish, Meghan was in touch and working hard to keep me informed on our loan. Meghan and VU helped get my rate down to where I wanted it to be, and I truly appreciated their conservative approach to cost estimation… no surprises on closing day! 10/10, would and will work with them again. Thank you!
My veterans united team was the absolute best from answering my questions to helping me get security for my new home and even checking on me throughout the process they made it such an easy process.
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Veterans United made our first home buying experience simple during one of the craziest times in our lives. Between living in one state and buying in another, driving across the country, and my husband and I being separated by deployment right before closing on the house, our loan officer Devin McCall did absolutely everything he could to keep us happy and successful in our home buying journey. We were in a big hurry to get everything done, and it was nice to have such aggressive support from our loan company. If you use this company, request Devin!
I would highly recommend United veterans home. Justin, Andrea and Julia took me by the hands and lead me to home ownership they never gave up on me. They was always respectful. They was very encouraging, thoughtful, and always treated me like my process was the most important thing I’m truly grateful for the team and I will always promote United Veteren Homes to my fellow service men and women highly recommend recommended.
Tony was great he made it happen it was a very short process. When we had questions he was there to answer anytime of the day are night.
Aaron was the best! Always responded in a timely manner and connected with me in a way I felt mattered. He knows how to guide you through, highly recommend!
Amazing team to work with! Would definitely recommend to others!
The ability to communicate is so limited, we were pushed to deadlines with ample time frames.
Response from Veterans United
Hey Trinity,
I’m sorry to hear the communication felt limited and that the process became stressful with rushed deadlines. I can understand how frustrating that would be, especially when it felt like there should have been more time to work through things.
We want our borrowers to feel informed and supported throughout the homebuying process, and I’m sorry this experience didn’t reflect that. I’d appreciate the opportunity to learn more about your experience and look into your concerns further.
Please reach out to me at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. CST, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Had a wonderful experience working with all involved.
Lisa helped us buy our house, answer all our questions, and helped us refinance! Everything from the beginning has been amazing and not stressful at all!
I feel they made a very difficult and stressful time less stressful by making things seamless and quick. Overall I was very happy
Simple and easy from start to finish. Never rushed. Always making sure I had what I needed to get my home at the same time making sure my financial security was taken into account. Reps were always fast to answer and very knowledgeable on the issues. Kevin was very friendly, easy to talk to and ask questions.
