Veterans united was great! Amanda and her team are the best! They made our home buying process seamless and made us feel like family.
If you qualify for a home loan these guys will make it happen! Joel was top notch! Always took the time we needed and listened to every concern or question we had! Extremely nice and professional man!
I will recommend friends to use Veterans United. Glenn was great to work with and guided me through the process with ease and was a pleasure to work with.
Ellis was really fantastic, in all honesty. This was my first rodeo at home buying and from day 1 he was phenomenal. Whenever l had questions, concerns, worries, needed an explanation, he was always there to assist me.
There were times l actually felt l was maybe being annoying or overwhelming him, but he never gave that impression at all. He made my experience greater than l could have asked for and eased a lot of the stress l was feeling throughout the process. Yeah, Ellis is the man and I’m so happy l got to work with him.
Great guy!
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BRANT BATSON IS AN AMAZING PERSON TO WORK WITH! VERY PROFESSIONAL,PERSONABLE AND DOESNT MIND HELPING IN ANYWAY HE CAN!! IT WAS A BLESSING TO HAVE YOU AS OUR LOAN OFFICER AND PLEASE WHEN YOU COME TO FLORIDA LOOK US UP BECAUSE LUNCH IS ON US!! AGAIN THANK YOU FROM THE BOTTOM OF OUR HEARTS!!
EDDIE & CANDY TURNER
Our decision to work with Veterans United was simply the best due to our personal loan specialist Jimmy Stranz with the help of Josh Carlyon and Ashley Black, or as we call them "The Dream Team"!! From the very beginning we had constant contact with everyone through emails and phone calls and never felt that we were bothering them, which was very comforting when you are moving half way across the country and are already feeling isolated.
They made us feel confident and took some of the worry and stress away by guiding us through every turn!! Our only regret is that they live far away from us and we would love to pay them a visit with a huge hug and thank you for setting us on a path to our rest of forever!!!
Thank you VU and Dream Team for everything!!
Made things very simple.
Tony, Rachel and the rest of the team were top notch and on top of everything the whole time, I couldn’t ask for a better team to have handle the process from start to finish.
The loan process was non intuitive. There were about 40 pre actions thrown at us without explanation of their purpose unless we reached out to ask for an explanation.Our title was not completed properly, which will result in a financial burden on us to fix. After putting so much money towards a down payment, it is straining on us to fix the mistake. Additionally, $13,000 was spent for closing costs just to receive an incorrect title. It's a mess.I will be counseling my Soldiers to find a loan elsewhere if they ask me.
Response from Veterans United
Hi Andrew,
I’m really sorry to hear how frustrating and overwhelming this experience has been. A loan process should feel clear and guided, not confusing or filled with unanswered questions, and I understand how difficult it must have been to navigate so many steps without proper context.
I also hear your concerns about the title issue and the financial strain it’s causing. That’s a serious situation, especially after the investment you’ve already made, and I’m sorry for the added stress this has created.
I’d truly like the opportunity to take a closer look at what happened, both with the communication throughout your loan and the title concerns, to better understand where things went wrong. If you’re open to it, please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com so we can review this together.
Our team is available from 9 a.m. to 5 p.m. CST, Monday through Friday, and we’ll follow up as soon as possible if you reach out outside those hours.
Sincerely,
Claire S., Client Relations Manager
I would highly recommend Veterans United for one simple fact - James Browning. HE is why I give Veterans a 10. He is a very patient man, calm in demeaner. He was patient when I called and was confused and took the time to explain what I was asking about and would repeat it if necessary. He never acted like I was bothering him or annoying him. He answers his phone! I don't expect anyone to always be available but he was always quite available. 10 Stars plus!!!
Jayden and the Team were wonderful.
Words are not enough to say how much I’m grateful for everything that Paul did for me. He’s more than great, friendly, very professional and has great work ethic. Thank you very much Paul for all your time and effort and for giving me another chance with this mortgage. It means a lot to me, and I’m very grateful. Thank you sir.
The loan specialists, and other personnel, at Veterans United are complete professionals. They are completely knowledgeable about the home-buying process and help you understand everything as they guide you through the process. They are willing to go the extra mile to help get the information needed to get your loan through all phases. My loan specialist, Colin Park, made phone calls to the county courthouse in my home town to find out who I needed to talk to and where to go to get the documents needed to clear my credit reports. WHO DOES THAT!!! I am completely satisfied with the loan that I got, the realtor they referred to me and the home that I eventually purchased. My life is so much better now!
Bennet was awesome! Very quick on call backs, texts and very clear on directions and kept me on track. All the team were very nice! Thank you all!
Phillip and his team went far and beyond to help us accomplish our dream of buying our home!
What a great experience. From beginning to end. Couple bumps in the road due to home appraisal nothing to do with Veterans United. But i can tell you they came up with another way. Felt the fees were kind of high but otherwise very happy with their performance.
It was fine. Alice was great.
