The title company was unprofessional. I had to call them to see if I could get my keys. They almost forgot to return my earnest money.
The home buying experience was made enjoyable by the constant support. As well as the fast turnaround time from start to finish.
I was so fearful when starting the process to buy a home. I was afraid of being disappointed with being turned down. All of my fears were put to rest after the first call from Veterans United. I was treated with such respect and personal care. It was like having a friend holding my hand through the whole process. They even provided a beautiful care package for our fur baby Foxy. Can't wait to proudly wear my t-shirt.
Thank you Josh and Preston, we have purchased several homes and this was the most pleasant experience. You are very professional and knowledgeable about your home buying process and I highly recommend you and your team. We will be talking to you soon as the rates drop.
Thank you so much
Suzanne Mike and Enriquea were amazing team to work with. The mobile app was so easy and convenient it felt like a scam! Amazing company that I will for sure work with in the future.
Overall I would like to say thank you to everyone for the hard work. Made the process smooth. Got everything done before closing date. Just a wonderful team to work with.
Always made sure I understood what I needed to do and made me feel welcomed. Also made sure that I knew what to look for and were patient with me and my questions
The whole team, helped ensure our move was as smooth and easy as possible. And also help accommodate us moving in a short time frame. I thank this team for all their help and support!
I will always recommend Veterans United because of all of the work that they did to get me into my new house. I would like to thank Visual and his team for going out of the way to get this done
I was completely blown away by the level of customer service. Simply astonished. I look forward to doing more business with Veterans United doing mortgages as well as insurance. If I had the money to buy another home I would absolutely do it right now and give you guys a call! Thank you so very much for a very positive and wonderful first time home buyer experience!!
We always shied away from what we thought we knew about a VA loan, nervous about all of the red tape. We are witness now that Veterans United can do it all - a seamless, well designed, turn key operation whose goals matched ours, step by step by step. It would be our hope that other Veterans allow VU to serve them, not so much through a perfect journey, but a high road supported through knowledge, trust, friendship, education and mutual goal of serving those who have served.
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Outstanding Team. Team really cares about us. This is are second house purchase with them and will use them on the next house. Great job to everyone.
Purchased March 20, 2023. I didn't think I would of been able to Purchase a Home myself, but with the guidance and constant assistance from the Loan Team I was able to Close on my first House! I can't thank the Team enough for their hard work and efforts to make this a Reality :)
Tyler helped me through a lot with the home buying process. He even filled in the gaps when our realtor couldn’t or wouldn’t. Get this man a steak dinner immediately. You owe one to Austin Bickmeyer as well. He’s amazing too
Phil Stroessner- He always seemed like he was reluctant to work with me especially after I told him I didn't have the money to pay for the appraisal and he told me it would be "coming out of his pocket" from that point he always seemed short and rude with his responses.
Trenton Monnig- talked to the guy once the entire time on the phone and responded to one email he sent other than that he wouldn't call me back after multiple attempts to get ahold of him in the beginning and after not hearing back I had to seek answers from Phil and my real state agent Sonja so if it isn't his job description to answer phones then he should tell everyone when he first talks to them.
*Other than those issues I had a somewhat pleasant experience, I don't plan on doing it again anytime soon though. Lol I plan on staying here at this house you guys helped me buy for the rest of my life.
Response from Veterans United
Hey Tracy,
Thank you for laying all of that out—it means a lot that you’d take the time to share such detailed feedback. I’m really sorry your experience with our team left you feeling dismissed and unheard, especially at a time when you were doing everything you could to make homeownership work. You should never feel like you’re being judged for asking questions or needing support during what can already be a stressful process.
It’s also frustrating to hear how hard it was to get a response when you needed one. Communication—especially early on—is so important, and I’m sorry we didn’t step up the way we should have. I know you said you don’t plan on doing this again anytime soon (understandably!), but I truly hope if you ever do, you walk away feeling supported from day one.
If you’re open to it, feel free to reach out at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but get in touch whenever it works best for you.
And congrats on the new home—wishing you all the best in your forever place.
Extremely patient and helpful for my first homebuying experience
