Kris and Taylor were amazing throughout the whole process. We are grateful for their help!
This was our 2nd time using Veterans United and sincerely recommend them! Matt and Vince were outstanding! If you want transparency and honesty, Vince is your best choice! Everyone was super helpful and attentive. We will definitely be using them in any future home loans.
The loan specialists, and other personnel, at Veterans United are complete professionals. They are completely knowledgeable about the home-buying process and help you understand everything as they guide you through the process. They are willing to go the extra mile to help get the information needed to get your loan through all phases. My loan specialist, Colin Park, made phone calls to the county courthouse in my home town to find out who I needed to talk to and where to go to get the documents needed to clear my credit reports. WHO DOES THAT!!! I am completely satisfied with the loan that I got, the realtor they referred to me and the home that I eventually purchased. My life is so much better now!
I made a mistake on the application. I forgot that I have a North Carolina state retirement of $1,170.61 per month. Sorry about that.
Excellent service all the way through the entire process. I have recommended VU to other Soldiers within my unit.
Ready to see for yourself?
Experience first-hand why 382,945 homeowners give us a perfect score!
Great team, easy process and couldn’t be happier with Karol and Amanda!
Ashley made this house buying process a breeze. This is my second home I am buying and VA Home Loan made everything easy to navigate, to include a to-do list, an all inclusive hub to keep track of everything, and streamlining communication and docusigning.
Lindsey was an all star for sure and we felt your company is in great hands with this young lady. We are in our 50's and know first hand on hard it is to get great service now days. If I knew of anyone looking for a home loan we would recommend her then that person would recommend her and so on. Amazing how one phone call to your company changed our lives for the better. THANK YOU, Lindsey.
Customer service was outstanding by Shane and his team.
Our experience was FANTASTIC and I would highly recommend Veterans United. We had the best team of Josh, Mirza and Chris. They were always available to answer questions even on the weekend. They made the process stress free and very smooth and we cannot thank them enough!!! Do not hesitate to use them. You will not be disappointed.!
Ready to see for yourself?
Experience first-hand why 382,945 homeowners give us a perfect score!
Be ready for more 20 questions, however, Veterans United we'll gladly help you through it VU is there to help through any stress you may have with home buying journey.
Aaron Thomasson was the reason this purchase went thru. When we became frustrated he stepped in and made things happen! Thank you to Aaron and his team for never missing a beat and anticipating our needs and always being available with a direct and correct answer. Our experience was truly remarkable, wish we could give a higher score than 10!
This is my second time working with Mike and Veteran's United and I am grateful for the amazing service, communication, and speed to which he and his team have handled my Home Buying experience.
I would highly recommend Veterans United to anyone who asked. They kept their word and stuck with me from start to finish, just as they said they would!! Thank you for making the move so much less stressful.
They walked me through every step. We had hiccups that had nothing to do with Veterans United, but they kept me going & reassured me that things were moving forward and gave me steps to keep is on track on our end.
Initially started strong then lack of communication had some rough sledding for a while but in the end last minute you guys came through. Communication has to be better.
Response from Veterans United
Hey Philip,
Thank you for sharing your feedback. I'm glad we were able to help you reach the finish line, but I'm sorry to hear the communication along the way left you frustrated. Buying a home is a major milestone, and you should feel informed and supported throughout the process.
I appreciate you taking the time to share your perspective. I understand your concerns were important enough to be formally raised during the loan process, and feedback like yours helps us identify opportunities to improve the experience we provide to future borrowers.
Sincerely,
Claire S., Client Relations Manager
