I had a positive experience with VU. The documents were easy, made closing more simple and I was confident in my home searching that I could easily work with my loan team.
Thank you all for your help and friendship.
Great job by everyone involved. Very professional.
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Great experience
Working with Veteran’s United to refinance my home was like hitting the “Easy” button!
Great communication, always easy to teach via phone or email. The website is user friendly, easy to navigate and accessible from all of my devices.
Highly recommend Veteran’s United!
Great people if I could give more than 10 I would. They made the process easy.
The entire process was relatively painless and the finance team was very helpful, available whenever a problem or question occured, providing sage advice and resolution.
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Experience first-hand why 362,640 homeowners give us a perfect score!
Richard Lintzinger & Brett Peters we’re also top notch as far as customer service very very happy with our home buying process.
None
He was great for throughout the process, and know he doesnt handle the loan getting sold off...but come on... a little heads up wouldve been appreciated
Response from Veterans United
Hello Sean, thank you for letting us know more about your experience. We are sorry to hear about your frustrations and understand your apprehension. We do state the servicing of this loan is to be transferred on your initial LE (on page 3 of your LE) and that document is generally received at the very beginning of your loan process. Then it is stated on your Deed of Trust that was signed at closing and notified 15 days prior to the transfer via the Servicing Transfer Statement which is mailed out.
We aren't yet set up to keep all loans for the long term, though we are working towards that goal, and in the meantime, we only work with servicers that we have a good working relationship with, which allows us to work together in case of any concerns regarding your loan. A loan servicing transfer in no way is a reflection on your loan or how much we value you as a customer of Veterans United Home Loans. A member of our Client Advocate team is available to discuss your experience in greater detail. Our hope is that your home serves you well and that our detailed explanation of the transfer process has help you gain knowledge on your concern.
