I had an amazing experience with Veterans United. They made homebuying an easy and amazing experience. VU took the stress right off of my shoulders.
Little effort on my end all I had to do it check things off the to do list very good experience.
I would recommend using Veteran United to any veteran looking to purchase or refinance their home.
All office personal very professional.
There should possibly be changes considered to how you connect homeowners with real estate teams- Shelby was phenomenal for us because she was a good fit for our needs. The first agent I am sure was phenomenal for someone but was definitely a poor fit from us- and at first when I tried to politely say this you all encouraged she stay with us. Instead of calling me- you called her- makes no sense. Talk to YOUR CUSTOMERS- FULLY understand their needs- then ACT...it would fix so much. Again, using Shelby (our second realtor we connected with) was amazing but only because I advocated and didn’t just say “okay.”Please give Jordan Roach all of our praise- she’s the kind of rockstar that has kept us using VU.Unfortunately I don’t know that we will ever return to VU, and I surely will not recommend VU after this past transaction. It’s been disappointing to say the least.
Response from Veterans United
Thank you for this feedback Zackary. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future. We are thrilled to hear that you had great communication with your Home Buying Concierge and understand how the home buying process can get stressful and while we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail.
Will refer to friends
Smooth process for a first home buyer but there were some small bumps in the road. However with the help of a good realtor and online support staff everything ended out great & in a timely manner on their end.
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These are the team members you want on your side! They did an amazing job of working together to find a home in this hectic, fast moving market and close quickly. They made our home buying experience a pleasure. I would recommend VU to ANY of my fellow veterans.
