You cannot go wrong using this company
Every thing went smoothly until the third party had to authenticate my ability to pay my monthly bills. With a 790 credit score this was obvious. Necessary to complete the paperwork for closing was a three way conversation with Equifax. I tried endlessly to get through to Equifax for this 3 way conversation with 3 bills I paid monthly. After asking for help and advise on how to get Equifax to answer their phone the closing was delayed until further notice. I was on my own now to complete this. I had moved from a distance and staying in a hotel and any further delay was very costly. So I got the idea to flood Equifax voicemail with my name, cell number and urgency. On the day of the closing they called me after hearing all my voicemails. Still my closing was delayed. I was beside myself and was very irate about this happening. No apology and was told during this distressful time that no else has ever had this issue. That comment didn’t help in anyway shape or form. I may seek legal assistance in this matter.
Response from Veterans United
Hi Jane, we appreciate hearing from you and wanted to take a moment to follow up on your comments. Thanks for sharing with our team. As we have previously discussed, there are aspects of obtaining information and confirming with third parties that we are unable to complete on your behalf. We are glad that you had a very positive experience, aside from this one exception. While we do not take responsibility for third party actions, it was beneficial to explore this topic further with you. We hope that you enjoy your new home and that our explanations have helped improve your experience overall. Our Client Advocate team is available anytime during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information.
I have nothing but GOOD things to say about Veterans United. Not because they instantly preapproved me but because they cared. As a retired veteran of 22 years in the US Army, I am more than satisfied. Thank you Veterans United!
Veterans United puts all the time and effort into making sure their clients are taken care of through the entire process and after! You can hear and feel the warmth and care when speaking to anyone on your team. I would hands down recommend VU to anyone!
Amazing will recommend to everyone who will listen
It was an overall fantastic experience because the TEAM was the absolute BEST!
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The Veterans United professionals provided an outstanding VA loan processing experience! I strongly recommend Veterans United to all interested in world-class service!
We used our bank the last time we bough a house. It was a nightmare!! Veterans United was one of the most positive experiences of both of our lives! We closed in just over 3 weeks!! No one can believe that!! I would HIGHLY recommend Veterans United to any veteran out there!
A thanks to Melissa as well. She was incredibly patient and insightful in helping us understand how the loan process was moving along.
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Experience first-hand why 356,607 homeowners give us a perfect score!
Veterans United made the home buying process very easy. They always kept us up to date and took care of everything without any hiccups. I would recommend them to anyone!
