Great experience. They take all the stress from you and make you feel like you are their most important client
keep up the great work.
My loan team didn’t seem to have my best interest in mind. The guy I was supposed to be working with dumped me off on a guy who had no clue what he was doing and just didn’t want to do his job. I was last priority and it showed when after 4 weeks the appraiser still hadn’t done his job and the team was like oh well we are looking into it. It’s laziness and I would be asked things several times because they “forgot” I sent things by email and then didn’t want to take the time to go find the emails. I recommend finding a local VA lender before you use VU I should have listened to the people who told me not to use them. In the future I won’t be that’s for sure.
Response from Veterans United
Hi Chrimson, we thank you for sharing your feedback open and honestly. We also appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. Team work is essential to our ability to deliver exceptional service and we have established means to prevent experiences like yours. We understand how requesting duplicate documentation for a portion of the home buying process can seem inconsistent or make it difficult to trust the process. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
Veterans United will take all the worry and stress out of purchasing a house Especially if you work with Patrick Dowd Thanks for everything
Highly recommend Veterans United, fast, smooth and great all around.
Really good company
I feel you can't go wrong with Veterans United. They are awesome
This is the third VA home loan VU has handled for me. I trust them and will continue to use VU for all future VA loans.
I hope I’m able to work with this team again if I ever decide to purchase another home.
Happy to have the Veterans United team on my side!!!
I would not go anywhere other than to Veterans United. The best service for such a critical process.
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Such an amazing team of people. I feel so blessed to have crossed path with this company because they really did take care of me every step of the way along the journey of buying my first home.
I enjoy working with organizations who are veteran friendly. To mw it's sentimental too. My family has ties about 2 hours north west of Columbia, MO.
Veterans United are a sure thing any veteran can’t miss with this Organization.
I had a great experience with Veterans United! Everyone was patient with me and made sure I understood what was going on. 10/10 coming back for my next home.
