Everyone I dealt with starting with Kyle, but including Jaclyn and Julie kept us informed of the progress of my loan and were excellent at explaining what was needed from me during the whole process. I never felt pressured or rushed. This was the 5th time I’ve closed on a home loan and it was by far the easiest and least stressful.
Everything was okay, but I’m not happy about the rate lock experience. I never told anyone at VU to go ahead and pull a rate lock. While we are happy with our rate, I’m not happy with the fees that stacked up to keep our rate locked.Would recommend touching base with buyers prior to locking a rate no matter how good.I expressed my dissatisfaction with our experience and nothing was done to make things right.At the very least I think VU should have taken some money off in regards to our rate lock fees as I never gave anyone consent to lock our rate.
Response from Veterans United
Hi Joshua, we appreciate the suggestion you have shared for a successful loan loan experience. it is important for us to incorporate customer feedback whenever possible to improve our service. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
Super hard worker Earl and Brandon super professional they helped me out a lot I felt te hey both were in my team thank you guys ans thanks for supporting veterans :)) Just thank you again thank you 🙏
I have recommended individuals and team members that are associated with Veterans United and have had a great experience all around. My brother has also had successful interactions and associations with the company and their associates
The team was fast and effective and we got the clear to close in 26 days in a time that was not the national standard.
Jason and the team were great throughout our home buying process! We felt like we were their number one priority and everyone was beyond professional and courteous. We were pleased with the home buying process and excited to have our new home! Thank you to Jason and the Veterans United Team!
Lend at your own risk….. you might end up down thousands and only get a Im sorry
Response from Veterans United
Hello Olin, We understand how the home buying process can get stressful, especially when costs are estimated throughout the loan process. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. While we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.
If you are a Veteran contact Andrew Nelson he is great to work with.
I'm glad that Max and everyone that helped me were assigned to me. I'm sure if everyone else is of that caliber that works with veterans united that it would be a good experience with a different veterans united team!
Don't know what I could add to my above comment - except, figure out how to clone Suzanne and you will then have a truly outstanding team......
This wad a simple process. They provided me with all the tools and help I needed. Woyld recommend to all veterans
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Please utilize Veterans United for your home purchasing. They will be very helpful in what ever you need.
While the process was tedious, and tiring, Veterans United made sure to explain the reason why they needed what was being asked for and furthermore made sure I was making the best decision for my family and I. Then entire team was beyond amazing. James and I may have played phone tag many times but if hr couldn’t get in touch with me he would make sure he tried other ways of communication. I would most definitely 10/10 recommend Veterans United. Thank you all again.
This is my second time and VU has a customer for life out of me
Veterans United are a group of professionals. The portal set up to communicate make the process easy to navigate. I would recommend them to any veteran engage in the home buying process.
