Tanner, Kimmy and rest of team were fantastic to work with and speak to during this process. The entire team kept me not only informed during this process, contacted me to not only ask for information or to give me information but to also see how I was doing during the process. From start to finish my loan team kept me informed, kept me on track, and made me feel they were working for me. The entire process from start to finish was smooth, informational and the website was "easy" to work with to upload documents to my account, get information on loan status, and has numerous informational videos and articles. Would recommend VU to all veterans, at least check into them to see if this process/company is right for you.
Maybe have additional number customer could call when their team doesn't respond
I have to give a shout out to Maureen McDermott Who I will also rated a ten as well I felt comrade among Mr. Maldonado and Ms. McDermott through out the office which I to engaged as well Actually recommend the veteran United home loan
This was my 4th loan with Veterans united and I was treated like a 2nd class citizen.
Response from Veterans United
Thank you for sharing your experience with a member of our client advocate team, Gary. Our commitment to providing excellent service means that your feedback is valuable. We will use your comments to further our ability to help every customer get to the closing table as quickly as possible.
Veterans United exemplifies putting the Veteran and their family first. Every step of the process is well thought out which ensures you know what the next steps are and what to expect. We are so confident in the quality of service Veterans United provides that we refer every veteran we know to use them as well. Thank you again for another fantastic experience, we love our new home!
The whole process was explained to me upfront. That took all the stress out of it for me. I had a goal, I knew exactly what I needed to do to reach it, we did it together. Love the experience
Overall, I give them a 100. Keep up the great work. I appreciate every one of you.
Veterans United is the way to go. Not sure if you’ll receive Dawn Plank, Cede White or Ashley Newton(they are the Dream Team)!! But I’m quite sure you’ll receive another phenomenal team that will go above & beyond to help you every step of the way to bring you HOME.
We had heard horror stories about doing a by owner buy and veterans united made it easy to understand and executed everything flawlessly. Would definitely do it again.
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Miss Katie and her above and be on there , they get the job done
Overall an easy to use process and interface with the website. Very hands off for customers which is a plus.
Great lender, they take the guess work out of what you need. The portal/dashboard page is a great feature, shows what documents they and allows you to upload them there! Our lending was knowledgeable and quick to answer any question we had along the way.
