The only reason I didn't give the overall experience a "10" is because there was a "snafu" with my appraisal process; a "desk" appraisal vs. an actual appraisal. We only got the actual appraisal because we insisted on it. If we'd gone with the "desk" appraisal, we would've lost $5K on our final appraised value.
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I have used Veterans United 3 times. Each time I had a good experience. The team really made it easy for veterans to become a home owner or refinance. They will take you step by step on what you need and explain to you clearly what needs to be done.
I don’t believe any veteran using this company would go wrong with their decision.
Veterans United was not very helpful when I need them. I called several times. I felt like I was being taken advantage of.
Response from Veterans United
Hi Theresa, thank you for your open and honest feedback. We appreciate your comments and we know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. Providing clear and effective communication is a top priority, and a member of our Client Advocate team has been in communication and does remain available to discuss your experience in greater detail. Our hope is that your home serves you well and that our commitment to providing outstanding service will have a positive impact in the future.
