if I buy another house, I will definitely use veteran United and ask for lance by name. What a great team thanks for all the hard work.
Andrew, Eli, and the rest of the team quick and easy work of a normally stressful process. I really appreaciate their patience!
Very pleasant experience…
Using the VA home loan was great, especially through out the buying process I was called and notified often and if I ever had questions it wouldn’t take long to get an answer that same day. I am glad I decided on using the VA home loan.
My experience with Veterans United was the easiest and less burden I have experienced. Everyone provided EXCELLENT customer service. I will refer all my friends who want to buy a a home to Veterans United. They put me at ease and I enjoyed the ride!!!
Great experience and very easy.
I didn’t have issues with Hayden but I think the underwriters dropped the ball. 8 days prior to closing, I requested to move the closing date up 24hrs. We were good to go. 48 hours prior to closing, underwriters decided a signed doc was not good enough. In the end, I had to pay for an extra night in a hotel and a babysitter for an additional 24 hrs. The document the underwriters had for 5 weeks. No need to have waited until the end to have us resign the doc. Hayden was transparent but someone dropped the ball.
Response from Veterans United
Randi, thank you for taking the time to share this information. Last minute requests often create additional stress, and we apologize that your experience was negatively impacted. We are glad that you are a new homeowner and we want to reassure you that your comments will be used to help future clients. It is our goal to prevent a similar experience and continue to hold ourselves accountable for outstanding customer service.
Veterans United was a wonderful experience from start to finish. They understood my situation and accommodated me. It was my first time buying a home and I'm glad I had Veterans United to guide me through the process.
The whole VU team was exceptional and never left me wondering what was next it was an extremely great experience.
Excellent experience with the loan team and process. Very thankful to have had Alex to explain some of the details of the loan and process, being a first time home buyer.
The mic is mine thanks for the machine
Thanks to Evan Oswald and his team’s persistent efforts my family is satisfied with the outcome of our first house. I am truly grateful for the support and encouragement that we received during our house hunting over the past two years. Everyone was helpful and supportive of our needs. Thank you Veterans United for your professional and patient services to me.Joe😀
Very seamless process. Kept me on point with everything!
