Knocked it out of the park, we were able to close earlier than expected!! Truly appreciate all the extra work and late evenings!! Thanks again the Jones'
Thank you everyone, it was a smooth process start to end.
Alyssa S was also on the team and she was amazing as well. Her and Taylor made a great team!!
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Experience first-hand why 352,686 homeowners give us a perfect score!
The best description I can give is they were tremendous!!!!
THANKS FOR MY DREAM HOME
Have used Veterans United three times now. Always reliable, great, professional service.
They work to help u …. Very responsive
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Experience first-hand why 352,686 homeowners give us a perfect score!
No complaints
Josh and his team did a fantastic job of keeping us informed and helping us through the process!!! Great work to everyone involved!
I felt like I had the most top-notch professional team VU had to offer.
See above
Jim Onkst
Response from Veterans United
Hey there James,
We did "see above" and I really appreciate you calling out Matt’s efforts—he’s a steady hand in tough situations, and I’m glad he was able to help see things through for you. That said, I’m genuinely sorry the experience leading up to that point was such a mess. Getting passed between teams, delayed timelines, and last-minute funding is not the kind of service we aim to provide—especially when you were staying on top of every request as quickly as you did.
I can only imagine how frustrating it was having to juggle labor, truck rentals, and extended rent while waiting on us. That’s a level of stress no one should have to deal with during what’s already a high-stakes process. I’d love the chance to look into where the breakdowns happened and make sure we’re learning from them. If you're open to chatting, feel free to reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
We're here from 9 a.m. to 5 p.m. Central, but please don’t hesitate to reach out anytime.
