Beside the concierge, the entire process lead my Tracy and Donald was smooth, easy and fast. I recommend all Veterans to VA Home Loans. They are for the Veteran.
Thank you all.
My experience with Veterans United has been a Godsend. My realtors were top notch and the entire staff supported me every step of the way. Thank you.
Jeff and Carrie were one heck of a team. Great customer service, kind, and professional. Jeff got us a terrific interest rate and the process went pretty smoothly. Veterans United Home loans is definitely our first choice.
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What a great experience. Because of people like Anne Kuster this is our third finance loan through Veterans United. From start to finish and all the education in between, not to mention the accessibility of our loan officer and her team. It just makes for a seamless, straight forward, transparent transaction. I wouldn't go through anyone else.
Poor communication.
That’s all.
Although it's been a tough year. My home buying experience was not one of them. I want to personally thank Taylor, Alex, Jeffery, Underwriting and the entire behind the scenes team for their support with purchasing my new home. The team has made my home buying experience one of the easiest I've had to date. If my friends, family, or I look to purchase a home I'll definitely send them your way.
My wife and I started shopping while we had a new born at home. Needless to say, we were very busy and distracted. VU was fantastic with us the entire time. They were very good at communicating and working with us. It was so smooth that it was shocking. Ive had more trouble renting my current apartment then I did buying a house. We will be back if we buy another property.
Thanks for the help! Kept it smooth and easy!!
Thank you, Jaimie, Carl, and Maddie! This process was one of the quickest and most seamless homebuying experiences, which could not have happened without you. I am very appreciative.
I couldn't be more disappointed in the lack of communication between Vishal and Amanda. Several Emails went unanswered along with several unreturned calls. Oddly, I had to call to find out what the interest rates were so I could lock in a rate only to be told they already locked me in without me knowing or approving. This is a first in the many homes I have bought. Only toward closing did I find out what I would need to bring to the table. There was no communication on what it might be so that I could prepare. I was initially told close to $3k early on to bring to the table only to find out it was over $8500. What if I didn't have those funds to provide. At what point was this going to be communicated to me. We weren't able to close on my other house at the time I had communicated to them on many occasions. At no time did they tell me it was too soon or I should push it back. I had to change my whole moving day with movers scheduled to arrive. Also, Veterans United fees are excessive. As this won't be the last home I purchase, but will be the last time I use Veterans United.
Response from Veterans United
Hi Bradley,
Thanks for taking the time to share your experience. I can absolutely understand how frustrating it must have been to feel left in the dark during such an important process. You should never have to chase down information—especially when it comes to things like your interest rate or what you’ll need to bring to the closing table. I’m really sorry that wasn’t communicated more clearly.
It’s also concerning to hear about the lack of response to your calls and emails. That’s not the experience we aim to deliver, and I’d really like the chance to dig into what happened here. If you’re open to it, I’d love my team to connect so we can learn more and hopefully make improvements on our end.
You can reach my advocates at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but feel free to reach out anytime.
My home buying team was awesome! I closed on my new home in under 2 months. The whole process was easy and any questions I had were answered fast and friendly.
