Kelly was great. Once we were handed off the Lisa, it was not a pleasant experience. This process became more stressful than it should have due to her lack of coordination, communication and time management. I had to reach out to Lisa the day before our expected closing since we hadn’t heard from her, only to find we still needed 4 items. She never reached out to us. It was extremely disappointing and frustrating working with Lisa.
Response from Veterans United
Hi Heather,
Thank you for sharing this. I’m glad to hear Kelly made a positive impression, but I’m really sorry the experience changed after the handoff. Not hearing from your loan team until the day before an expected closing, only to learn that multiple items were still needed, would be incredibly frustrating and stressful.
That kind of lack of coordination and communication isn’t what we want for anyone, especially during such an important milestone. I understand why this left you feeling disappointed, and I appreciate you being candid about where things broke down.
If you’re open to it, our Client Advocate team would like to look into what happened and review your feedback. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com. They’re available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically returned the next business day.
Sincerely,
Claire S., Client Relations Manager
Kelsey Riggs and her team provided an exceptional experience from start to finish. While home buying is often notorious for being difficult and full of obstacles, they made the entire process streamlined and stress-free. Their professionalism, kindness, and efficiency truly set them apart! FANTASTIC experience!
Closed on time, great interest rate, easy app to use and track progress. Everyone was very friendly and kept the train on the track all the way to closing. I’d use them again for-sure.
We have been extremely impressed with everything to do with Veterans United. They were extremely friendly, courteous, and professional throughout the entire process.
Very kind and communicative. They took the time to know me and my realtor.
Thanks.
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Always prompt when returning calls and laid out in detail what I needed to do on my end. Great experience for me!!
Everyone was wonderful! Our whole team was great! Great communication. Easy, smooth process! They listened to our concerns and answered all questions! They truly made us feel like they care!
At first getting my home was definetly an obstacle but the team made it possible for me to own my first home. Would definetely recommend Veteran's United to Veterans and future homeowners. -Noah
Our team consisted of multiple people including but not limited to Logan Nicole Mike Eric and Veronica. Their teamwork together was impeccable on getting things done. Eric was the first person I spoke to, he put me in touch with Nicole. Nicole called me within 10 minutes of talking to Eric. I spoke with Nicole and informed her what my wife and I we're looking for. In short after 3 months of diligence she gave us exactly what we were looking for and in our price range. She was patient and accommodating. Veronica touched base multiple times ensuring that we were satisfied with the entire process that had to with Veterans United. Logan was always calm cool and collected when speaking with him. He never stressed about anything and was always on point with the information he provided. When I met Mike over the phone he played the perfect accent to Logan. He was also always calm cool and collected when requesting information. We thoroughly enjoyed our home buying experience with their
this organization. We have done this a few times over the past 20 years and this was by far our best experience. We will recommend Veterans United to all of our friends and family if given the chance. In my opinion whoever does the hiring and the team building should get a bonus.
Very helpful. They definitely make sure all your documents are correct and in order.
Great
Doug and his team made the process smooth and worry free for me from the beginning to the end. Any questions that I had were answered quickly and so that I could understand what was happening. I would definitely recommend Veterans United and specifically Doug and his team.
I would highly recommend Veterans United. They are a great company to do business with. This is my 3rd loan with them and if I move again, I would definitely use them. All the employees are very professional, friendly and helpful.
