Again we appreciate all that you do for veterans.
Amber was ALWAYS available for home tours. The Veterans United did an incredible amount of information gathering about what I could afford in a home, they did all the paperwork I needed and the research they wanted I needed to do to make sure progress was being made and on time. Amber's professional, cool and calm mindset kept my anxiety level low, as a first-time home buyer, I had no idea about every step of the process whatsoever when I first started taking a look at homes, or what to expect throughout the process and she gave me the confidence I needed to help my home buying experience a simple one. And she found exactly what I wanted! Amber and her team David Kitchen and Levi are FAN-FREAKING-TASTIC!!!
Nothing else to say. I have worked with VU a couple of years ago, but this time was wayyyyyy better. Hands Down!
Veterans United is top notch for sure! From the loans process to the special appreciation gifts extended to me, I am so grateful I worked with them to secure my home loan. Eric Johnson, Brittany Miller, and Brittany Lucy are a fantastic team and it is very apparent they have the veteran's best interest in mind every step of the way. Not once did I ever feel alone or left out of the loop. I could call Eric Johnson or Brittany Miller at any time of the day or week (or weekend) for answers to my questions or concerns. I always felt they would work extremely hard to ensure I received answers. They added a sense of "fun" to this home buying journey and for that I appreciate them! I will definitely recommend family and friends to Veterans United and more specifically to this fantastic team. Thanks so much for all your hard work!
I think that the team did ok overall but missed a few things on the inspection. I now have to pay for things that were not identified doing the inspection. I am upset and disappointed regarding that issue. The biggest cost is the windows that are not good and will cost a lot for me to replace. I'm disappointed.
Response from Veterans United
Hi Jacqueline,
I’m sorry to hear about your disappointment with the inspection process and the unexpected costs you’re now facing. I completely understand how frustrating and upsetting it must be to discover issues, especially with something as big as windows, after moving into your home.
While the VA appraisal ensures the home meets basic safety standards, it’s not as thorough as a home inspection, which is why we always recommend a professional inspection to help identify potential concerns. That said, I’m really sorry this part of the process left you feeling let down. Buying a home is a huge investment, and I wish we could have helped set better expectations or supported you more during this step.
Your feedback is important to us, and I want to ensure we’re doing everything we can to improve. You can reach my team at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you Derrick for sticking by me
Big shoutout to Benji for making our homeownership dreams come true—not once, but twice! From securing our mortgage loan for our new home to helping us refinance, Benji made the process smooth, stress-free, and straightforward. Thank you for your expertise and dedication—we couldn’t have done it without you!
I was very impressed with the team, we had a great experience and will use VU in for any future home purchases
Then whole team was awesome, specially Dustin with my many phone calls and obstacles , the gifts sent for my girls , my package ! I was totally clueless about everything and these wonderful folks went above and beyond to give me a opportunity i though was impossible . ill always be grateful for the opportunity they provided. Seriously guys thank you so so much its the best feeling in the world to know I have a home for my beautiful family and it wouldn't been possible with out yal . I highly recommend each team member ! I think veterans united should give each member a raise and a bonus !
Thank you Jeff and team, for all your hard work, we end up with our 5.5 % rate.👌
Highly recommended! User-friendly and very knowledgeable!
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We had an amazing team & they went above and beyond to make sure my husband & I got the home we were looking for.
***** If you are a veteran, this is the way.to.go. They helped us through the complexities of getting a VA loan. Very friendly and professional. Highly recommend. Thank you
Nathan Powers Jeffersonville Indiana. Thank you!
Great team, great communication. We were fully supported and give this team 10/10.
