I love how the team was on top of every detail and worked together very well
The whole team we have had has been so amazing, and understanding. They really went out of their way to keep things simple and smooth, we would love to work with them again in the future.
The experience I had with veterans united was very poor. I felt as if I was being taken advantage of and it was very difficult to get any straight answers out of my loan team. It was obvious to me that they didn't care about my personal experience and that I was just another number in the system. It wasn't until I threatened to change lender's that my team started to take me seriously and help me. I would not recommend VU to anyone I know.
Response from Veterans United
Thank you for taking time to communicate your feedback, Jonathan. A member of our Client Advocate team will be researching this further to determine what our team may do in the future to maintain excellent service. While we cannot make up for the fact that expectations were not exceeded, it is important that we always look for ways to improve for future customers. If you wish to share more information, then please feel encouraged to contact us for further support.
Made our first time home buying experience seamless and quick. I didn’t know what to expect and was intimidated initially, but your response time and communication is excellent. You answered every question promptly, and made our experience great. Even my agent was amazed with how well you handled the entire process. The fact that you make yourselves so accessible is what will set you apart from others!
Excellent experience. Him and his team are assets to VU.
2nd time we've bought a home with Veterans united. Super professional people who make the entire process hassle free
The awesome team at Veterans United really is the dream team in making our dreams come true. My DREAM TEAM got me a clear to close in 17 days. I will refer my DREAM TEAM to any Veteran looking to purchase or refinance. Michael Pitts and he’s team are truly the DREAM TEAM.
Overall seamless and fluid experience. Hands down this was the best home buying experience anyone could ever ask for.!!!Thanks everyone for making my dreams come true!
The whole process was easy to understand, and everyone was extremely helpful with all the questions I had as a first-time home buyer.
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Very organized group of folks there and always available when I needed them for something .
I didn't notice a block for Michael Quinn, so I just wanted to give her kudos here. She was super helpful and went above and beyond to help me with my home owners insurance issues.
If you are active duty or are a veteran and are thinking about buying a home I 100% highly recommend you reach out to Veterans United. There team is an absoulte pleasure to work with and they made it painless and easy to get everything needed to secure a loan a realtor and everything inbetween. Thank you VU for all the help.
