Working with VU made a new home buying experience easy and painless. They help with everything, especially with answering questions and tailoring the loan to you. I can not recommend them enough! This is my second loan with them and the people we work with are why we came back, and will continue to do so.
I requested to change the closing date to a sooner date as my realtor misunderstood and thought I wanted a later date. without even listening to me Shane refused to even consider it, kept just telling me NO, without explanation. He also seemed to be angry/snappy almost every time I talked to him. I tried several times to ask him why, he just kept telling me no. I almost walked away from the loan and home because I didn't want to talk to him again. He also had me sign the same document multiple times, it seemed that it kept disappearing, or I'd fill out a document and he'd text me for the information I put on the document (i.e. for home owners insurance they have you fill out a form with all the information on it, not 5 minutes after I completed filling it out Shane texted me wanting me to give him all the information. Why would I fill out a form if I'm just going to provide the information) I finally got tired of it and asked to speak to his supervisor, she was able to explain to me where the communication was breaking down and fix it. We were able to change the closing date. Was told the VA requires homeowners' insurance and taxes to be combined into the mortgage, I contacted the Va and was told that it NOT the case; they actually recommend you try to pay them yourself as it will make your mortgage payments more manageable. With homeowners' insurance and taxes rolled into the loan they can charge you a higher interest fee as it's on the total loan amount. I would NOT recommend them, I plan to contact the VA and let them know how dissatisfied I am with the company.
Response from Veterans United
Tina, communication breakdowns are unfortunate, and we are very sorry this happened with you. We are grateful these issues were addressed and overcome prior to your closing. As a clarifying note, the only interest paid on a mortgage is on the principal loan amount that was borrowed. Interest is not charged on homeowner's insurance or property taxes, even when those items are included in escrow. Our Client Advocate team is happy to discuss any outstanding questions or concerns you have, and we very much appreciate you taking the time to provide your feedback.
The loan request to much paperwork and a lot of personal information, it was timely and you have to send the same paperwork in over and over , it was a hard Loan to get!!!
Response from Veterans United
Kim, we understand obtaining a government-backed loan does require verification of a lot of information, but we ensure that we only ask for items needed for your loan approval. We appreciate the hard work you put into utilizing your veteran home buying benefit, and for letting us assist you during your journey.
The whole team was great throughout. The experience was low stress due to the knowledge, professionalism, and experience displayed through the entire process.
Absolutely incredible experience! I don’t think things could have gone smoother or been made any easier for me!
Adam is my angel,such a wonderful inspiring person. I am blessed to have had him as a guide through the process He and Liz are cut from the same cloth Bryden and Emily as well The dream team. Thank You
Everyone and everything was 10/10 all around. Couldn’t ask for a better team!!!
Our entire home buying process was amazing! The entire VU team was truly phenomenal!
Smooth process
Great experience! Better than anticipated!
This is my first home, and I couldn’t have asked for a better team of people to work with! I’m so glad I went with Veterans United! From Billy to Natalie to D.K, Seth from Safe Haven to the Veterans United insurance team…the team I had is the best!! And also a special shout-out to my realtor, Diana Johnson, who held my hand through everything and always had my back throughout the entire process! (She’s not with Veterans United, but it’d be wrong to not shout her out!
The people helping me with my loan and they were always there to answer my questions and ensure I received the best care. Thanks to all veterans united personnel for their untiring work.
I am just very satisfied with everything
This was a amazing process that was handled with care by Danny and Jenny
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