The over all team was great! Emily Cassidy was tremendous helping get the paper work and a phone call away to actually have someone to talk to and get the answers when I need them. This made the whole experience great and enjoyable instead of second guessing everything
We are grateful for Veterans United.
Every member of the Jon Beahan team, and every member of the Veterans United organization that we have encountered has been outstanding -- professional, kind, helpful, and patient.
It is without hesitation that we recommend Veterans United to other homebuyers and families!
20 day Escrow!! Killed it!
Every thing went great
Our issues started with the Hancock home appraisal that took place on June 14. Veterans United was solely responsible for setting up and submitting documents for the appraisal. The documents were not submitted in time by Veterans United (not sure who the responsible person was for this issue? Collin?) so the closing date on June 21st needed to be delayed until June 24. This caused us to extend the rental moving truck 3 days. This also caused us to secure other means of lodging for 3 nights. This also caused me to miss 2 extra days of work. While driving to the new accommodations, we had a car window broken which would never have happened if we were able to stay in our newly purchased dream home starting on June 21. We have requested reimbursement from VU for the rental truck reservation extension, travel to and from the different housing, 2 days of my work as well as the car window replacement.
Response from Veterans United
It is hard to hear you had such a difficult time with your home buying journey Joseph; this experience is not what we would have intended. While we were thrilled to have been able to close early on your home, communicating in a clearer manner the importance of reviewing your initial closing disclosure should have been a top priority. We are sorry we did not explain that by not doing an extra 3 days for TRID requirements would kick in. Unfortunely, we also cannot control how lawn mowing companies maneuver in residential neighborhoods and do not take responsibility for how other companies operate when accidents happen. Your client advocate remains available to listen and learn more about your experience and how we can show up more authentically for the people we serve.
My Veterans United home buying team was probably the greatest group of professionals I have ever had the pleasure of working with. They made the home buying process a breeze. I am so thankful for the them and all of their hard work and dedication to ensuring a smooth process for me and my family. I would recommend Veterans United to anyone seeking homeownership as they made this process so much easier and rewarding.
You guys are great! I can't wait to refer you to my friends and family for their next home transaction.
Through life we often need help across the street. I found my home buying help with Veterans United Home Loans! From beginning through loan closing, my team was there to guide me through the process. I often called my team with questions. I got answers. What a great home buying experience. Thanks Veterans United!!
God bless!
This is our second VA home loan. The first was in the seventy's and took 5 or 6 months to close. This time it only took 5 or 6 weeks to close. VUHL really has made homebuying a dream come true in every sense of the word. Thank you for streamlining the process. Dave and Nita Vaughn
I APPRECIATE VETERANS UNITED FOR ALL THEYVE DONE! It was great working with you all 10/10 definitely recommend.
This is the second time I purchased with VU. The first in 2012 was flawless and had zero issues. This time with Scott Houin was an absolute nightmare. Paperwork was incorrect and he was near impossible to get a hold of.
Response from Veterans United
Shawn, thank you for sharing your comments with us. We appreciate the recent opportunity we had to discuss this situation with you further. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We were glad to be able to assist you with your home buying associated fees due to a delay in closing caused by a miscommunication. We hope that in the end you will enjoy your home for years to come and we apologize for any confusion that may have surrounded your home to be sold. We expect that with mutual understanding we have shown a sincere desire to serve you well. Thank you for sharing your voice and valuable feedback.
This is a very special time in my life Surviving cancer last year and now I’m a home owner. Dave, Aaron and the team really made it easy for me. I am truly blessed to have worked with Veterans United, I can’t say enough about their professionalism, knowledge and patience throughout my journey. I will forever be thankful for the support.
