Everyone there made the loan process easy. Had to find a lot of information, but it was all laid out and was easily uploaded.
Personally I felt like I was being targeted by the underwriter (possibly because I am a conservative Christian) The degree of inspection & verification for any personal transaction I made was uncalled for - especially in light of my contribution was more than my loan - The collateral was more than twice your risk - I felt harassed .
Is not the kind of experience expected for a Veteran
Response from Veterans United
Rafael, We would like to invite you to reach out to your Client Advocate team here at Veterans United to discuss further details on your recent experience. Providing information to our team will help us assist in training and education that will better assist further veterans. Thank you and thank you for your service.
Very compassionate caring people and knows how to make the customer very happy.
Veterans United got us the best deal for our home and worked with us every step of the way during the home buying process. They also connected us with a fantastic realtor and to say we have been blessed is an understatement. I will refer anyone I know in the market for a fantastic lender to Veterans United. Thank you all!!
The process was smooth
I’ve only bought two houses and this journey was by far the best experience I’ve ever encountered from when I asked about info to signing the dotted line, these Individuals know their job and know it well. They don’t just run it by other people and as a veteran I appreciate it through and through. It’s nice to have people in your corner who care.
My wife and I have bought several homes in the past. This is the first time we utilized a VA loan. This was easily the smoothest loan process we have had…
When I was looking for a loan company so I could leave the city I lived in, I first went to my old original company with a request. The company was based out of California and had little knowledge of the Midwest. I found My Veterans United through the internet and when I made my first call, I was hooked on a local company who really cared for veterans. Though I didn't want a VA loan, they were still very courteous and we talked about a conventional loan. The process was smooth and on the day of closing for my new house, I was glad I went that route. I have been in my new house for several days, and I still get messages asking how the new house is going. That's what I call caring. Thank you to Kelsey for all your hard work. I will always remember you when I look around the house.
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Tim Spears and the team are expeditious in delivering services. They bring their undeniable expertise every step of the way. We are very impressed with the organization in terms of the whole process.
Thanks for getting it done so quick!
