The layout of the self service loan assistant for uploading documents is a huge plus. It was a convenient way of keeping myself up to date and I received an email as soon as a document was needed.
I’m a first time home buyer. Kirk Jones and Angelica Thames were always in touch with me, guiding me through the process. I had a lot of questions, but I never felt like I was asking a stupid question. The appraisal we scheduled for the home happened a little bit later than me and my real estate agent hoped, but it did not delay our closing day at all.
This is was my first home loan and was intimidating at first. However thanks to Adam Gates and Morgan Crane I was able to understand everything going on and they made the whole process painless and efficient! It is purely because of these two that I enjoyed getting my loan through Veterans United and felt like I was well taken care of! Thank you especially to Morgan as she was the one who greatly helped me through the whole process and was very quick to respond and inform me of the things I needed and as to why I needed them.
Great Custormer Service
Extraordinarily smooth.
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I was very satisfied with the timeliness and professionalism of the employees of Veteran's United.
I didn't like waiting until the last minute with the underwriter to tell me how much my closing cost was going to be. It changed at least three times.
It was quick and painless.
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Nicole Clarkson was exceptional in the day to day management of our loan application. She was very prompt in submitting what data was required from us and then in processing our return input … always with an attitude of real client concern. It was like she became a passionate part of our loan application and process.
Nothing could have gone any better. Our sincere thanks and appreciation.
Richard, Kay and Taylor
Kevin, Abbey & Cody were great to work with, excellent customer service, two thumbs up for the team!
Awesome team. Didn't expect the process to go so smooth!
