Overall, the process was underwhelming—lots of hidden fees. Communication was only good when they needed something signed at the last minute. I felt like I did a lot of the leg work, but if we were supposed to be a team, it shouldn't feel like that, and their fees are a bit higher than the competitors; overall, if I had more time, I would choose someone else. However, the app is super beneficial, which was the best part of the process.
Response from Veterans United
Hi Kedrick, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Coordinator we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.
The whole team was spot on, never missed a beat. In truth having been through this before this was the absolutely the best experience I have had. They understood what was needed on all fronts. Always there when we had questions, if they them selves did not know they found out and let us know. In truth I'm very impressed, which is hard to do!
Keep up the good work you all, if out team is a hint of how Veterans United operates then you truly deliver and are there for us vets.
This is the second time I’ve used Veterans United and I have been very pleased with the experience. Everyone is easy to get a hold of, and communicates effectively. They were always willing and available to help out, I appreciate the service.
The only problem was getting calls or text about not being able to find paperwork that had already been approved on the app.
We didn't know Veterans United existed until recently, even though this is our third home-buying experience. In our previous experiences, we encountered several issues, but this time, Veterans United provided a team of professionals who assisted us through the entire home-buying process. The closing was fast, and they matched other rates we presented to them.From our lender to the selected real estate agent, the whole process was smooth. With my husband in Texas away for military training and me in Virginia going through the process with our kids, we needed professionals, and Veterans United made the process seamless.Thank you so much for our precious home!
Amazing team they will walk you through it…. First time buyers, take my advice and trust your team! They got you!!!!
Overall, my experience with Veterans United has been wonderful. Working with Taylor and Jake made my home buying experience a pleasant one. When my real estate agent said it was a pleasant experience for him, I knew i made the right decision to go with Veterans United. I would let every veteran that I know who's looking to buy give Taylor and Jake a call. They are both the ultimate professionals.
I began my home buying journey 31 months ago. I had horrible credit and no real understanding of what I would need to do to achieve my goal of home ownership. I was still unsure when I contacted VU in early March 2024 to begin my journey of home ownership. Within days I provided with a great home buying team who worked together as if they know each other for years. Less than 60 days after submitting my request I was moving into the home of my dreams. The team at VU and their work with veteran agents in the field made my process of home ownership a dream come true. I am so thankful to all who participated in my journey. Kudos to the entire VU staff.
Thanks for the smooth process in landing us in our dream starter home!
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I talked about Mr. Abdul how he was Hans on & very glad he was or loan officer. And C.Fieldhouse was the best reality we had in buying houses,I will tell others how nice she treated us.
10/10 would highly recommend all the people who helped us in our home buying process, the team did an amazing job, and we are more than happy with our experience with them.
Thanks again for everything!
