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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

415,558

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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2
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5 out of 5 Stars
Would Recommend
headshot image of Ross Pierson

Loan Officer: Ross Pierson

NMLS# 120837

5 out of 5 Stars
Would Recommend
headshot image of Nick Laws

Loan Officer: Nick Laws

NMLS# 1500974

2.5 out of 5 Stars

Overall, the process was underwhelming—lots of hidden fees. Communication was only good when they needed something signed at the last minute. I felt like I did a lot of the leg work, but if we were supposed to be a team, it shouldn't feel like that, and their fees are a bit higher than the competitors; overall, if I had more time, I would choose someone else. However, the app is super beneficial, which was the best part of the process.

Response from Veterans United

Hi Kedrick, we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. A member of our Client Advocate is available to speak with you and learn more about what may have caused you to feel this way. By providing direct contact information for all of our Loan Coordinator we go to great lengths to ensure you'll have an easy time reaching out for assistance. We invite you providing more detail and help us look to improve.

5 out of 5 Stars
Would Recommend

The whole team was spot on, never missed a beat. In truth having been through this before this was the absolutely the best experience I have had. They understood what was needed on all fronts. Always there when we had questions, if they them selves did not know they found out and let us know. In truth I'm very impressed, which is hard to do!
Keep up the good work you all, if out team is a hint of how Veterans United operates then you truly deliver and are there for us vets.

headshot image of Evan Carmichael

Loan Officer: Evan Carmichael

NMLS# 2042445

4.5 out of 5 Stars
Would Recommend

This is the second time I’ve used Veterans United and I have been very pleased with the experience. Everyone is easy to get a hold of, and communicates effectively. They were always willing and available to help out, I appreciate the service.

headshot image of Reed Murray

Loan Officer: Reed Murray

NMLS# 1630355

4.5 out of 5 Stars
Would Recommend

The only problem was getting calls or text about not being able to find paperwork that had already been approved on the app.

headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

5 out of 5 Stars
Would Recommend
headshot image of Jeff Gilkerson

Loan Officer: Jeff Gilkerson

NMLS# 2407793

5 out of 5 Stars
Would Recommend
headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

5 out of 5 Stars
Would Recommend
headshot image of Kelly Myers

Loan Officer: Kelly Myers

NMLS# 1967804

5 out of 5 Stars
Would Recommend

We didn't know Veterans United existed until recently, even though this is our third home-buying experience. In our previous experiences, we encountered several issues, but this time, Veterans United provided a team of professionals who assisted us through the entire home-buying process. The closing was fast, and they matched other rates we presented to them.From our lender to the selected real estate agent, the whole process was smooth. With my husband in Texas away for military training and me in Virginia going through the process with our kids, we needed professionals, and Veterans United made the process seamless.Thank you so much for our precious home!

headshot image of Randee Barr

Loan Officer: Randee Barr

NMLS# 634652

5 out of 5 Stars
Would Recommend

Amazing team they will walk you through it…. First time buyers, take my advice and trust your team! They got you!!!!

headshot image of Jeff Magsamen

Loan Officer: Jeff Magsamen

NMLS# 50787

5 out of 5 Stars
Would Recommend
headshot image of Jeff Matlock

Loan Officer: Jeff Matlock

NMLS# 2029705

5 out of 5 Stars
Would Recommend
headshot image of Kyle Riggs

Loan Officer: Kyle Riggs

NMLS# 1897236

5 out of 5 Stars
Would Recommend

Overall, my experience with Veterans United has been wonderful. Working with Taylor and Jake made my home buying experience a pleasant one. When my real estate agent said it was a pleasant experience for him, I knew i made the right decision to go with Veterans United. I would let every veteran that I know who's looking to buy give Taylor and Jake a call. They are both the ultimate professionals.

headshot image of Taylor Holman

Loan Officer: Taylor Holman

NMLS# 2036493

5 out of 5 Stars
Would Recommend

I began my home buying journey 31 months ago. I had horrible credit and no real understanding of what I would need to do to achieve my goal of home ownership. I was still unsure when I contacted VU in early March 2024 to begin my journey of home ownership. Within days I provided with a great home buying team who worked together as if they know each other for years. Less than 60 days after submitting my request I was moving into the home of my dreams. The team at VU and their work with veteran agents in the field made my process of home ownership a dream come true. I am so thankful to all who participated in my journey. Kudos to the entire VU staff.

headshot image of Craig Carafiol

Loan Officer: Craig Carafiol

NMLS# 738400

5 out of 5 Stars
Would Recommend
headshot image of Ryley Lyons

Loan Officer: Ryley Lyons

NMLS# 1929844

5 out of 5 Stars
Would Recommend
headshot image of Zachary Debord

Loan Officer: Zachary Debord

NMLS# 192560

5 out of 5 Stars
Would Recommend
headshot image of Brittany Kuehl

Loan Officer: Brittany Kuehl

NMLS# 2389880

5 out of 5 Stars
Would Recommend
headshot image of Chace Tuck

Loan Officer: Chace Tuck

NMLS# 1884773

5 out of 5 Stars
Would Recommend

Thanks for the smooth process in landing us in our dream starter home!

headshot image of Chris Lunn

Loan Officer: Chris Lunn

NMLS# 142895

5 out of 5 Stars
Would Recommend
headshot image of Brett Metcalf

Loan Officer: Brett Metcalf

NMLS# 2351958

5 out of 5 Stars
Would Recommend
headshot image of Corey Bruns

Loan Officer: Corey Bruns

NMLS# 2027182

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5 out of 5 Stars
Would Recommend
headshot image of Matt Landis

Loan Officer: Matt Landis

NMLS# 910611

5 out of 5 Stars
Would Recommend

I talked about Mr. Abdul how he was Hans on & very glad he was or loan officer. And C.Fieldhouse was the best reality we had in buying houses,I will tell others how nice she treated us.

headshot image of Fahad Abdul

Loan Officer: Fahad Abdul

NMLS# 1752836

5 out of 5 Stars
Would Recommend

10/10 would highly recommend all the people who helped us in our home buying process, the team did an amazing job, and we are more than happy with our experience with them.

headshot image of John Golobic

Loan Officer: John Golobic

NMLS# 2184489

5 out of 5 Stars
Would Recommend
headshot image of Holly Ray

Loan Officer: Holly Ray

NMLS# 1992719

5 out of 5 Stars
Would Recommend
headshot image of Montgomery Hill

Loan Officer: Montgomery Hill

NMLS# 2015305

4.5 out of 5 Stars
Would Recommend

Thanks again for everything!

headshot image of Christopher P. Solomon

Branch Manager: Christopher P. Solomon

NMLS# 796629

5 out of 5 Stars
Would Recommend
headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars
Would Recommend
headshot image of Brandon Boyer

Loan Officer: Brandon Boyer

NMLS# 2178360

More Reviews

See all 415,558 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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