Veteran's United is amazing!!!!! And my team of Alex Dickherber and Eric Bals and others were so good at communication! Our refinancing was so stress free and easy!!! They always kept me up to date on each step and made everything so easy!
Jake, Daniel, Chris, and Kohlie we wonderful to work with, and I would recommend them to any of my veteran friends looking to buy their first home. We were in contact almost every day, and we’re communicating well with what the underwriters needed to complete my tasks. Couldn’t be more happy with the guys and gals at Veterans United!
Jan and I are very happy in our new home. Our first with the help of United Veterans! GUNG HO!
Veterans United is awesome. We found a house and were assigned a realtor. The whole process took about a month and we had keys in hand to move in. This was by far the smoothest transaction we ever seen when purchasing a home. I really recommend Veterans United when applying for a VA Loan.
Nick's team made the whole process a breeze, they were all great to work with
They made the entire process quick and easy, I love my new home.
Ask questions! They are here to help. But also don't be afraid to do your own research. We are so happy with our new home and being proud veteran home owners!
Was very pleased at how they helped me get into my house
We greatly appreciate each and every one of you, and the assistance that you all provided to make our dream of owning a home possible! Thanks for the Superb customer experience! Veteran’s United is the best in the business!!
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Everyone was very friendly and helpful, made the home buying process a breeze!
Thanks to Mr. Collins and the entire team who worked collectively with me, ensuring we achieved the goal of my family & I closing on our beautiful home. I can not say thank you all enough…
Everyone was patient, supportive and understanding during this chaotic process. I couldn’t have asked for a better team of caring leaders…I will most definitely be spreading the word and referring anyone who’s in search of purchasing a home…V/r
Thanks to you all…☺️
VNU is an great group to work with. This is my first time buying and they helped me through it.
The VU team made us feel comfortable and appreciated throughout the whole process - from well before we were under contract, to the day we closed, and even beyond. They were quick to respond to all of our questions, no matter the complexity and we always felt like we were their number one priority. The team was highly skilled, efficient, and empathetic - it felt like we had all been friends for years! I appreciate all the hard work VU put in to get us where we needed to be on closing day and would recommend them 1000 times over!
It was a bad experience all a round. I had submit paperwork more then once. It seemed the underwriter did not talk to the loan officer for what they needed. I waited this long to response to see if I felted better about the experience I still feel the same.
Response from Veterans United
Hi Michael,
I'm so sorry to hear that your experience with us wasn't a positive one. It's frustrating to have to submit paperwork more than once, and it sounds like the lack of communication between team members added even more stress to the process. That's definitely not the smooth, supportive experience we strive to provide, and I hate that we fell short for you.
I really appreciate you taking the time to share your feedback, even after giving it some time to process. It's clear we didn't deliver the kind of service you deserved, and we'd love to reconnect and discuss further what we could've done differently. If you're open to sharing, you can reach us directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you again for trusting us with such an important step in your journey, and I'm truly sorry that we let you down.
